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Hampton Suites Nashville Downtown

Hampton Suites Nashville Downtown

310 4th Avenue South
Nashville, TN US 37201 Map It

Reviews

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  • Friendly Staff

    10/24/2013

    The front desk staff was very friendly and helpful. quick check-in. willing to share info about the area. room floor plan was unique to any place i have stayed. ...

    The front desk staff was very friendly and helpful. Quick check-in. Willing to share info about the area. Room floor plan was unique to any place I have stayed. Excellent space and layout. No views from the room, but we were only on the second floor. Only two elevators and they were slow. Within walking distance of the downtown strip on Broadway and Bridgestone Arena.

  • Good location but issues with room reservation

    10/09/2013

    Just spent the weekend at this hampton with my husband and four children, ages 12 and under. had reserved two rooms several weeks ago and had requested connecting rooms due ...

    Just spent the weekend at this Hampton with my husband and four children, ages 12 and under. Had reserved two rooms several weeks ago and had requested connecting rooms due to the fact that we are traveling with children. I was told to call back a few days before to remind this Hampton of our request. I called two times in the week ahead of our arrival. I was told that two connecting rooms were blocked for us and there should be no problem. An hour before we arrived in Nashville, I called to check again and was told that we would NOT have connecting rooms due to 'circumstances beyond their control'. I spoke with the manager and he apologized but said he could not help me and that there was no alternative. I simply do not understand why this simple request cannot be honored so I contacted Hilton customer service. They also apologized and said they would contact the hotel directly but that we could still not have connecting rooms. When I spoke with the manager, he said we would be on the same floor and no more than 6 doors apart. Now, when you travel with children, 6 doors in a lot as they like to go room to room. This also meant that my husband and I would have to each be in a separate room and keep an eye on the kids. Again, could have been mitigated with connecting rooms. Upon arrival, the manager checked us in and said that the room next to ours was under maintenance but that it was finished and we could have rooms side-by-side. My husband and I were still in separate rooms and had to be present to watch the children. Obviously, an effort was made to satisfy us but one of our rooms was a connecting room and the occupants checked out of that room after our first night! I still believe that Hilton can do better in situations like this. Overall, the hotel is well-located, clean and has a nice indoor pool and nice gym. The free breakfast is 'get what you pay for' and is ok if you're in a hurry. The gravy was stringy and less than appetizing but the fruit, coffee and toast were fine. It is nice having coffee, tea and hot chocolate available 24/7. Everything is within walking distance and it took us about 15 minutes to walk to the Titans LP Field for the game. Restaurants are within a ten minute walk. After hours crowds are as expected...young and alcohol-fueled. We saw several stumble into the elevator each evening as we were leaving the pool. The manager did send our room a basket of snacks and a notecard of apology for our inconvenience in the room situation. That effort was appreciated and I am sure it was a response to our complaint to Hilton customer care. When we visit Nashville again (next month), we intend to stay at the Hyatt or Omni as they are equally well-located with good amenities, just to try a different location. This Hampton looks great and has nice amenities and friendly staff but even one bad experience can affect the overall impression. I certainly hope that this Hampton will figure out a solution to the issue of having larger families stay with them and be able to accommodate them in the future.

  • Just a short walk

    04/10/2013

    This is just a little over a block from music row which makes it a great location. the room was very clean and the staff was very friendly and helpful. ...

    This is just a little over a block from Music Row which makes it a great location. The room was very clean and the Staff was very friendly and helpful. I would definitely stay here again.

  • great location

    01/31/2013

    Great hotel, with very good breakfast selection. staff was very friendly and helpful! great location for hitting all the local clubs, and attractions -

    great hotel, with very good breakfast selection. Staff was very friendly and helpful! great location for hitting all the local clubs, and attractions -

  • Excellent.

    01/02/2013

    Excellent service staff, excellent location, excellent value. 4-star with 3-star pricing.

    Excellent service staff, excellent location, excellent value. 4-star with 3-star pricing.

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