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Hawthorn Suites by Wyndham Panama City Beach Fl

Hawthorn Suites by Wyndham Panama City Beach Fl

7909 Panama City Beach
Panama City Beach, FL US 32408 Map It
Panama City :Panama City Beach

Reviews

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  • No impressed.

    08/29/2012

    No ac in the halls upstairs. no gym equipment would work. breakfast was good though.

    No AC in the halls upstairs. No gym equipment would work. Breakfast was good though.

  • Nice staff

    07/09/2012

    Staff was friendly and accomodating i was able to check in early. the pool was clean and my kids enjoyed it. room was big but does need a bigger table ...

    Staff was friendly and accomodating I was able to check in early. The pool was clean and my kids enjoyed it. Room was big but does need a bigger table to sit down and eat. Elevator and stair case were hot no air condition but other than that it was o.k. Sometimes u go to hotels that say that they have continental breakfast but don't have a variety but this hotel does it has a breakfast buffet.

  • Management issues...

    07/09/2012

    We checked in to this hotel for three days. upon entering the unit we found that the room was clean, however the "kitchenette" was clearly understocked ...one fork, two spoons, ...

    We checked in to this hotel for three days. Upon entering the unit we found that the room was clean, however the "kitchenette" was clearly understocked ...one fork, two spoons, one tall glass, one small glass, one plate....very random. Staff tried to accommodate for my family of four with disposable items from the courtesy breakfast bar, which I appreciated. From the time we checked in until the last day we checked out, housekeeping did not clean our room. Day One: left in the morning and returned approximately 4PM. Room not cleaned. Reported it to the front desk. Received clean towels, but no housekeeping (apparently off that day). Day Two: Housekeepers came to the door at approximately 11AM. We were just leaving and I asked that they just give us 10 minutes. Upon leaving told them it was available to be cleaned. Returned to room around 4PM. Room was not cleaned. Reported it to the front desk. They said that the log showed it had not been cleaned and that they would leave a note for them in the morning. Used towels piling up at this point, as well as trash. Day Three: Left early in the morning (6:00AM)...returned at approximately 1PM. The door to our room was opened slightly!!!! Room not cleaned. Gave up! Left from 11AM to approximately 2PM....come back to the hotel and go to open my room door and my key is deactivated. Try my second key that was maintained by my daughter in a seperate location...also does not work. Went to the front desk and asked them what was wrong with our keys. They said that someone had reported my keys missing and had replaced them!! Add this to the fact that my door was left open ...what a mess!! Get new keys and go back to the room. At approximately 4PM, the door to my room opens ....no knock...just opened! It is housekeeping and they look surprised to find us there. I am frustrated at this point and hand them all of the trash and dirty towels and send them on their way and tell them they might as well wait until we check out. Left that evening for dinner and returned approximately 8PM....someone from housekeeping has been in our room because the toilet paper rolls are new! What the heck!! While the staff I spoke with was friendly and professional, it is clear that management has no clue what is going on and does not inspect what they expect!! No direction given to employees on how to manage, facilitate, and follow up on functions that impact guests on a daily basis.

  • go elsewhere

    06/28/2012

    My experience was not very good at this hotel. the hallways and elevator were extremely hot! i complained at the front desk, as did other guest, and we were told ...

    My experience was not very good at this hotel. The hallways and elevator were extremely HOT! I complained at the front desk, as did other guest, and we were told that the air was not working at full capacity….I got news, IT WAS NOT WORKING AT ALL! Another large inconvenience was the lack of mirrors in the room for dressing. There was one small mirror in the bathroom….THAT’s IT!!! Not good, when you have four people getting dressed. These problems were small by comparison to the following issues: The kitchen in our room was not fully equipped, nor was there a table & chairs to eat at…..A kitchen with nowhere to dine! The biggest problem we encountered was at breakfast, which is supposed to be served from 0630 until 0930. NOT!! They began cleaning up, removing all breakfast items between 0920 and 0930! The wait staff was not very pleasant either. I went down for breakfast the second day at 0900 and waited until after 0920 to get to the waffle iron, due to the long lines, only one waffle maker, just to find out that the waffle mix was out and was told that breakfast was over! I assure you, more waffle mix was delivered!!!! This should not happen! A larger problem with the breakfast seating is….18 seats avail for the potential of 200 or more guest. Do you see anything wrong with this picture? There were other issues, but, these stood out the most. ENJOY YOUR STAY!

  • Friendly staff, but not a great hotel

    06/25/2012

    Very friendly staff, but room was small and not particularly clean. not close to beach area. overall, not a good value for the $ charged.

    Very friendly staff, but room was small and not particularly clean. Not close to beach area. Overall, not a good value for the $ charged.

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