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This was a superb luxury hotel. the service was impeccable. we had a private balcony with the best view of the beach, which was just across the street. we stayed ...
This was a superb luxury hotel. The service was impeccable. We had a private balcony with the best view of the beach, which was just across the street. We stayed in the king suite. The room was absolutely flawless with all stainless steel appliance in the kitchen and marble tile and luxurious shower head in the bathroom. The only advice I would give to travelers is, don't go to the ""fine dining"" restaurant on the 6th floor. The menu is very limited and the food didn't even taste that good. The portions were fit for an infant, and it was way too overpriced. There are other great restaurants within walking distance, so don't waste money in the Hilton restaurant. Other than the restaurant, the hotel experience was the best I've seen in Fort Lauderdale. It's a 4 star luxury hotel that is worth every penny. We have all intentions of coming back again.
Great Hotel . Nice staff06/12/2009
Great place.....would stay there ...
Great place.....would stay there again
We stayed at the ft. lauderdale hilton in may of 2009. the hilton advertised that every room is a suite- not true- we were given a closet in fact my ...
We stayed at the Ft. Lauderdale Hilton in May of 2009. The Hilton advertised that every room is a suite- NOT TRUE- we were given a closet IN FACT MY MASTER CLOSET AT HOME IS LARGER THAN THE ROOM WE WERE GIVEN. It was Horrible. We were also told our view would be of the ocean- Again NOT TRUE. Our view was of old buildings. We were totally disappointed in the hotel. We will not go back.
Hilton Fort Lauderdale Beach Resort: A Pig with Lipstick04/17/2009
Just returned home from 3 nights in a penthouse suite costing $*/night. this was truly the worst vacation hotel experience of my reasonably full travel career. the property on the ...
Just returned home from 3 nights in a penthouse suite costing $*/night. This was truly the worst vacation hotel experience of my reasonably full travel career. The property on the surface appears to be very nice, and indeed it is contemporary in design and our ocean front suite with a 270 degree wrap around balcony offered incredible views from the 24th floor. Where the Hilton falls FLAT ON ITS FACE is the execution of the ""resort"" experience. The service as a rule is horrific, shockingly bad. There are exceptions or glimmers of hope, but the rule is really, really incompetent staff. They are generally friendly, but they are just not detail oriented or trained in customer service. Any positivitey is a thinly veiled hand waiting for a tip. The specifics are too numerous to mention here, but I'll be glad to share via private message. My primary issues were with the dish ordering process, and lack of accuracy---it took me 4 calls to get a bottle opener. 4 calls and 3 hrs for a bottle opener in a $*/night room is unacceptable. Additional problems were with shoddy furnishings (a chair broke and caused me to tumble to the floor while holding my 7 month old son), inoperable appliances, and rude gift shop attendant, slow to non-existant pool service (one day was excellent, one was really bad). The finaly affront was innacurate handling of specific requests by the front desk and an incomprehensible response to complaint by management. I presented my complaints and fought through the patronizing and bait-n-switch offers from management to procure a credit for one nights stay due to the problems. At the end of our stay the general manager had the gall to request I give a ""10"" in my review of the property as he had given me a free night. I told him he had a good sense of humor. I should also mention that I did have to contact Hilton corporate HHonors guest services to help obtain resolution. I have prepared a detailed 5 page listing of my experiences and have pictures and videos to back up my complaints. This place is a beautiful property on the surface. Anywhere a corner can be cut, it has been, with safety of guests as no concern. The service attitude from management through front-line employees is the most consistently offensive and shockingly horrible I have ever experienced in 20 years of heavy business travel. It is by orders of magnitude the worst ever. I strongly advise anyone to avoid this place like the plague and spend your money elsewhere.
Reserve two beds, get a bed and a roll away03/23/2009
We reserved a room with 2 queen beds and had a confirmed reservation. when we arrived, we were told the hotel was sold out and we would have to accept ...
We reserved a room with 2 queen beds and had a confirmed reservation. When we arrived, we were told the hotel was sold out and we would have to accept one bed plus a roll away bed. What do they not understand about a reservation? A very nice facility in a good location across the street from the beach, but not a place to count on getting what you reserve, or getting any help from management. We checked out a day early rather than endure it another night.
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