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A great Hotel!10/23/2013
I attended a professional conference at this hotel and stayed for 4 nights here. it was a wonderful experience. the location of the hotel is great. the staffs were friendly ...
I attended a professional conference at this hotel and stayed for 4 nights here. It was a wonderful experience. The location of the hotel is great. The staffs were friendly and helpful. The room is comfortable. Everything is good!!
We stayed at this hyatt hotel for four nights at the end of september/beginning of october. the hotel is beautiful, clean, perfect location next to the 16th ave mall ( ...
We stayed at this Hyatt Hotel for four nights at the end of September/beginning of October. The hotel is beautiful, clean, perfect location next to the 16th Ave Mall (outdoor shopping boulevard) and next to the Convention Center. Although everything at the hotel is wonderful, the most notable aspect of this hotel is their customer service. In one word: Unbelievable! Our room was very nice, but after our first night's sleep I woke up with a backache from a drooping mattress. I didn't want to complain, but I did want to ask if there were other rooms with firmer beds. On our way out for the day, I presented this question to the reservation desk and the very nice lady said they will either place a board underneath the mattress or determine whether the mattress needed to be replaced. She said she would contact the hotel manager to resolve the issue. In no way did I want to cause any problems, I just thought I'd inquire. When we returned late that night there was a message from "Steven", the assistant manager, apologizing for our less than par mattress. He explained that at 3:00 pm that day they came into our room and replaced the mattress!! I couldn't believe it!! That was above and beyond making your customer happy. I left a voice mail for the assistant manager thanking him, and then I called him again in the morning to tell him how wonderfully I slept on the new mattress. He was again apologetic and very, very kind and professional. I realize that hotel mattresses will wear down with use, but never did I expect that the mattress would be replaced at my request! Steven continued his generosity with offering us a complimentary breakfast!! This customer service was outstanding! Before we arrived in Denver I had contemplated changing our hotel to a location that was closer to our family. I am so glad we did not change! Steven's customer service should be a model for other hotels. His generosity and kindness exceeded any experience I've ever had! He bent over backwards for us and was incredibly accommodating! I would also like to mention a concierge named Jamie. She searched and searched for a nail salon that did acrylic nails .. She made several phone inquiries and then followed up with me on my cell phone. Her diligence was unbelievable! Clearly, this service is consistent with the entire staff at this hotel. I intend to visit Denver again now that my family has moved there and I will never stay anywhere else. This is the only hotel I will consider in Denver. Amazing! This is the whole package; unbelievable service with such a pleasant staff AND a beautiful, comfortable hotel in a terrific location!
Great Place to Lay your head09/24/2013
I stayed there for three days for a convention. Â room service was excellent and the food was great. Â the room was clean, but the sink was slow draining. Â there was ...
I stayed there for three days for a convention. Â Room service was excellent and the food was great. Â the room was clean, but the sink was slow draining. Â There was no fridge/bar in room. Â
affordable 4 star hotel09/09/2013
I was able to include the hyatt regency in my vacation package at a bargain rate usually regaled to lesser hotels. one block from the 16th street mall free ...
I was able to include the Hyatt Regency in my vacation package at a bargain rate usually regaled to lesser hotels. One block from the 16th street mall free buses
Great Location / Value09/06/2013
Clean / quiet location. full ammenities (bar, starbucks, restaurant, health center). walking distance to the 16st mall. helpful staff, new modern hotel / rooms. free parking 2 blocks away from hotel.
Clean / quiet location. Full ammenities (bar, starbucks, restaurant, health center). Walking distance to the 16st mall. Helpful staff, new modern hotel / rooms. Free parking 2 blocks away from hotel.
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