Important Hotel Information
- The Dream is a 100% non-smoking hotel.
- All guests must present a valid credit card at check in for incidental charges.
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Fabulous location, excellent service, clean room ..... right ...
fabulous location, excellent service, clean room ..... right price
Our dream was more like a nightmare03/12/2010
The hotel was nice enough. the rooms large - the bedding excellent, the staff really terrific. the corner room we had was great-- 308- but if you want to sleep forget ...
The hotel was nice enough. The rooms large - the bedding excellent, the staff really terrific. The corner room we had was great-- 308- but if you want to sleep forget it. The garbage across the street begins pick-up around 11:00 pm and continues pretty much all night- the truck leaves -and just when you get back to sleep -it comes back and the dumping grinding and gnashing begins all over again. After the second night we kind of became accustomed to the noise ( toilet paper in our ears) But then there were the People across the hall who apparently rented the room for a party . Well a few rooms for a party - the music was at club level, doors slammed shut all night , people partied in the halls- now I am known to have fun on an occasion myself- but this was highschool level party stuff. The manager tried to quell the outburst- and did so at least 4 times. Like the garbage truck they would quiet themselves just long enough for me and my husband to drift back to sleep- then BANG another shutting door, Loud music and cell phone call in the hallway. Whats wrong with this picture...Although the manager was accommodating he should really have taken control over the situation. 2 Thumbs down.
The woman at the front desk automatically offered us an upgraded room. the room was clean, larger than expected from the feedback i had read. i live not too far ...
The woman at the front desk automatically offered us an upgraded room. The room was CLEAN, LARGER than expected from the feedback I had read. I live not too far from NYC and have stayed in hotels whose rooms were MUCH smaller than these. The hotel is centally located, has a night club and an ayurvedic spa for those interested. A great stay while visiting NYC!
In short, this place was far more trouble that it was worth. the front desk clerks were rude and unhelpful, and the accommodations were shabby. i will not stay here ...
In short, this place was far more trouble that it was worth. The front desk clerks were rude and unhelpful, and the accommodations were shabby. I will not stay here again. After checking into our room, I realized it was not the type I'd booked. An hour and a half and three phone calls later (it was 1am, they weren't busy....), we were finally moved. The next morning, I awoke to someone trying to get into our room. Then the front desk called, asking who I was and why I was in the room. Then they claimed not to have my reservation at all. That took hours and multiple phone calls to sort out. We never had any hot water during our three night stay, despite calling the front desk multiple times requesting they send someone to fix it. The engineer, who did show up once, said "you just have to let it run for a couple of hours before you use it." Not a reasonable solution. My late check-out request (which I made and the front desk clerk agreed to on Friday for our Sunday check-out) was apparently never recorded. Then, the hotel refused to let us check out late that Sunday. The free breakfast coupon they offered after I complained about the multiple problems we'd had during our stay, turned out to be good only for the day BEFORE they gave it to me, and only for one person (we were a party of two, which they knew).
A cut above the rest!02/12/2010
Loved the dream hotel! the rooms were very clean, and loved the special lighting. the front desk personnel were friendly. the free drinks in the bar were fabulous. it's ...
Loved the Dream Hotel! The rooms were very clean, and loved the special lighting. The front desk personnel were friendly. The free drinks in the bar were fabulous. It's a special place and in a great location. Close to Columbus Circle and only a few blocks away from Crumbs - where they have incredible cupcakes.