Important Hotel Information
- Pet Friendly up to 25lbs. 50.00 non-refundable pet fee. Call hotel for more details.
- A mandatory hotel-imposed fees is charged and collected by the hotel at check-in.
- -Service charge: USD 5 per room, per day
- *Hotel service charge inclusions:
- -internet access in guestroom
- -Phone calls (local, long-distance)
- -Movie and premium cable channels
- *The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change.
ReviewsWrite a Review
Don't stay here.... you will be sorry you did!08/07/2012
We looked around and found the nellis suites at main gate which had a low rate for a weeks stay. we read the reviews and they had about a 3 ...
We looked around and found the Nellis suites at main gate which had a low rate for a weeks stay. We read the reviews and they had about a 3 rating and figured that mainly dissatisfied people posted reviews and satisfied people didn't post reviews often… well I was wrong! Upon checking they have you sign forms about no refunds and $75 to change rooms. I was tempted to look at the room first but we were tired and wanted to get through the check-in process quickly. The room was ok at first look but then we noticed how they repaired holes in doors with wood texture tape (very obvious). The vertical blinds were broken and couldn’t be repaired so maintenance fixed with tape to hold the blind slats up and said they would be back tomorrow to replace the unit (which never happened). The AC unit was in the bedroom and was very noisy. There was a lack of cooking pans, dishes, and silverware. The bed was broken and sagged very bad on one side. If you take off your shoes and walk around the room they turn black on the bottom. After complaining many times they finally moved us to another room which they said was remodeled. It was a little better but the shower barley worked and when turned off it leaked water. Both rooms had roach traps in the kitchen cabinets but I never saw a roach. The SPA was green which I reported so they put a closed sign on. It was two days before they cleaned it and then it was over chlorinated. The pool often had stuff in the bottom and was only removed once during my weeks stay. The free continental breakfast was in the office which was almost non-existent. It consisted of about 8 individual boxes of Raisin Bran, about 6 muffins, a few individual milk cartons, orange juice if they didn’t run out, coffee, and water bottles which they called their Express Breakfast. When I asked for something that ran out (normal status) the person working the front desk was irritated because I asked for something. Weekends are better when it's in a room designed just for that. When they clean the other rooms they throw the bags of trash and linens in the walkway in front of doors where people are staying. The walkways are hot and noisy because of the running AC units that exhaust hot air in the walkways. I wish I had taken more pictures to prove my statement. I decided to take pictures and video towards the end of my say. Please excuse the poor video.
Absolute dump. No refunds even if room is unacceptable.04/14/2012
Ter signing a bunch of ridiculous forms, we inspected our room. it smelled badly enough to cause my wife to start sneezing. also, the kitchen had no cooking utensils, detergents ...
ter signing a bunch of ridiculous forms, we inspected our room. It smelled badly enough to cause my wife to start sneezing. Also, the kitchen had NO cooking utensils, detergents or anything we would need to prepare a meal. It only contained a few bowls, cups and, get this, one spoon and 4 forks (no knives or anything else). We immediately left the room and asked for our money back. The staff did not offer me another room or any other options. NO REFUNDS. We left and went elsewhere. I even called the regional manager and she would not refund my money either. I feel like they STOLE MY MONEY. The property is also in a high crime area, as witnessed by the bums and 3-4 active police sirens we observed within a few minutes of the property. Overturned garbage can in the parking lot from the bar next door; describes the Nellis Suites well.
Cons: they won't guarantee a non-smoking room. my room smelled like smoke. i had to air out all of my clothes and suitcases upon returning home. they botched ...
Cons: They won't guarantee a non-smoking room. My room smelled like smoke. I had to air out all of my clothes and suitcases upon returning home. They botched my reservation and gave me a room with two beds instead of a king. I had to move rooms, requiring carrying my suitcases up and down the stairs twice. They didn't inform me of the available breakfast. This place has three stories, but NO ELEVATORS. It's very hard to find, tucked in behind a bar. You get what you pay for. Pros: Good size suite. Bed was firm. Price and location are right.
Staff is really helpful, rooms were great and the price was reasonable. would recommend this place to all my friends.
STAFF IS REALLY HELPFUL, ROOMS WERE GREAT AND THE PRICE WAS REASONABLE. WOULD RECOMMEND THIS PLACE TO ALL MY FRIENDS.
Wow, what a wonderful experience my family and i had at this facility. i wasn't expecting it to be as great, but wow, how friendly and compassionate the staff ...
Wow, what a wonderful experience my family and I had at this facility. I wasn't expecting it to be as great, but wow, how friendly and compassionate the staff was and the rooms were great. This is great for families, especially on a limited budget.
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