Important Hotel Information
- The hotel is a 100% non-smoking hotel. The Roger charges a 22 plus tax per day service fee, which guests pay directly to the property. This fee includes wireless internet access, 800 and local calls, and 24-hour fitness center access.
Reviews
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Roger Smith Hotel Experience
06/07/2008Our room #610 was dirty, areas of the room had not been vacuum cleaned in a very long time, it smelled. construction outside our window made the room very noisy ...
Our room #610 was dirty, areas of the room had not been vacuum cleaned in a very long time, it smelled. Construction outside our window made the room very noisy and dusty during the day, and a noisy compressor was left charging all night, outside our window. Change of room requests were denied. Buffet breakfast made us seek. The bed was broken and was never fixed, the springs were noisy woke us up any time we moved in bed during the night. The bathtub had apparently been painted and the paint was peeling making the tub area moldy. It took extreme force to open the water valves in the sink. This hotel does not deserve a four of whatever rating, we have found better two star hotels in african villages.
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Great hotel and value
05/23/2008The hotel is a wonderful place and a great value. the staff and service were excellent, and very polite and helpful. the room, although a bit small, was very comfortable. ...
The hotel is a wonderful place and a great value. The staff and service were excellent, and very polite and helpful. The room, although a bit small, was very comfortable. It had all the amenities anyone could ever need while visiting NYC. The room was very clean and the bed was extremely comfortable. The location is good, just a few blocks from MSG, and near subway stations. Some nice restaurants are very close by. I loved the Euro art deco style of the hotel. It was very chic. Great place to stay!!
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Hotel Roger Williams
04/05/2008The personell and staff of this hotel make up for its shortcomings. the room was extremely small, decor was that of the 60's but i believe this was intentional. ...
The personell and staff of this hotel make up for its shortcomings. The room was extremely small, decor was that of the 60's but I believe this was intentional. Our room had orange walls, barely enough room to get around the bed, and a very small bathroom. They only turn on the heat from 11 pm to 4 am, so if you get cold, don't turn on the heat, you'll only get cold air. The staff did bring me a space heater to use, but called me at 11 pm (2 hours after I had gone to bed) to tell me to turn on my heat and turn off the space heater! Overall the staff was excellent and went far beyond the call of duty, but the hotel itself just wasn't up to par.
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Front Desk, Bell and Door Staff- Customer Support Excellence
03/22/2008We arrived very early in the morning of our check in day and were put right into a room immediately with no questions asked. the door staff remembered us and ...
We arrived very early in the morning of our check in day and were put right into a room immediately with no questions asked. The door staff remembered us and always say "Welcome back" which was a nice touch. Also, all employees were impeccably dressed and respectfully to the customers as well as to each other.
I picked the hotel blindly and could not have been more pleased with the location, the people and the attention to detail. -
All Around Great
11/14/2007Great room, nicely appointed great shampoo and soap, decent size (for nyc.) great staff, (especially the doormen - and everyone else.) great breakfast - not too expensive (for nyc.) great location. close ...
Great Room, nicely appointed great shampoo and soap, decent size (for NYC.) Great Staff, (especially the doormen - and everyone else.) Great breakfast - not too expensive (for NYC.) Great location. Close to everything but still quiet at night. Wonderful Artisan Cafe on 32nd between Mad and Park. Nice coffee/breakfast shop across the street and up a block or two. Jamba Juice around the corner. Clean, compact, just right.
