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beware the "garden view" room07/05/2011
Beware the so-called "garden-view" room. i made my reservation 7 months ago and, at that time, the excelsior was happy to greet me in july. but now that ...
Beware the so-called "garden-view" room. I made my reservation 7 months ago and, at that time, the Excelsior was happy to greet me in July. But now that I am here, and they are book solid with tour groups, I was relegated to a "garden view" room. First of all, there was never a mention of what type of room I would have. And secondly, there is no garden to be seen: there is a stone retaining wall with a few plants. And for any ladies, either single or traveling together, DO NOT stay on level 1 if you have "garden-view" room; the windows open on to a pathway and your room could easily be broken in to, especially if you had a window open. When I complained about the room, the management said there was nothing they could do but if I could just stay in my room for one night, they would try and change me the next day. What option did I have? The next day, I was taken to a higher floor, that still had a view of the retaining wall and now the bottom of cars in the car park AND a fire escape exit. Definitely not a garden view room. Dubrovnik is expensive, no doubt, but for your money, the Excelsior is not worth the money.
Best hotel in Dubrovnik Croatia06/02/2006
This was my second time with my wife in excelent excelsior. we just don't have enough words to say how we love this place and will definetly come bact ...
This was my second time with my wife in excelent Excelsior. We just don't have enough words to say how we love this place and will definetly come bact next spring.We loved our room with balcony on the 6th floor and also service was excelent as well as Tavern Rustica with great staff and great sea food.Thank you , will come back!!!
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