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The hotel met my expectations and my expectations were high.05/30/2012
Great location. super clean room. helpful staff with good advice. i have no complaints. the room had an iron and board, a good strong hair dryer, a strong, hot shower. ...
Great location. Super clean room. Helpful staff with good advice. I have no complaints. The room had an iron and board, a good strong hair dryer, a strong, hot shower. Heated towel rack in the shower. What a world! Very quiet.
An excellent hotel with a fabulous location.04/07/2012
The staff was most helpful, from the front desk to the room cleaners. the room was comfortable and the choice of pillow made sleeping even better on the great mattress. ...
The staff was most helpful, from the front desk to the room cleaners. The room was comfortable and the choice of pillow made sleeping even better on the great mattress. The location is exceptional- a two minute walk to the British Museum and only ten minutes or so to theaters and Covent Garden. Many restaurants and cafes in the immediate area, too. We will be back.
Excellent staff at the front desk for both check-in and check-out.09/05/2011
Staff at check-in was excellent. though my room wasn't ready, they quickly stored my luggage, allowing me to get out sightseeing with maps they provided. my room was ...
Staff at check-in was excellent. Though my room wasn't ready, they quickly stored my luggage, allowing me to get out sightseeing with maps they provided. My room was on the sixth floor and, while fine for one short person(I'm not quite 5'2") , the eaves made the room seem small and it would have felt very small with two people. It was nice that there was an ice machine, which is a very North American feature, but much appreciated.
they charge you what they want when they want!11/03/2009
I stayed there for 8 nights... at half of my stay i received a letter from the management asking me if they could charge half of my stay on my ...
I stayed there for 8 nights... at half of my stay I received a letter from the management asking me if they could charge half of my stay on my credit card as I was staying for an entire week... if I were to allow it to, I just had to give my approval at the front desk (as indicated in their letter)... I did not agree to those terms, but they did charge me anyway, adding things that I had consume from the minibar and other phone charges, if my memory is good :O) only that I did not use the phone and/or the minibar, they of course took it of the remaining amount due... they had no right to do that but did anyway, and certainly did not apologize about it... for the staff, they are ok, but not really smiling. No wonder though... I stayed in their lounge to work one afternoon and the two bartender where so tensed by their manager behavior that one eventually cried (the blond girl). Another morning, I was having a late morning, no disturb sign on, the housekeeper came in anyway when I was in the bathroom (glass door, if you know what I mean)!!! No way I am going back to this hotel! And on top of everything, the taxi cab that they reserved for me, going back to the airport, told me "here is my card, those people are charging you like crazy, I will charge you half next time if you call me direct" I've actually been back to London since and it's true I never paid that much for a cab!
The service was wonderful, and it was very welcoming. the beds were amazing! loved it!
the service was wonderful, and it was very welcoming. the beds were amazing! loved it!
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