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Not a five star hotel.07/31/2013
Slow internet with poor wifi signal quality. but the staff was nice.
Slow internet with poor WIFI signal quality. But the staff was nice.
Great location, helpful staff.10/04/2012
The location was ideal, the staff was beyond helpful without being in your face. i would recommend it if you are in the downtown chicago area and want easy access ...
The location was ideal, the staff was beyond helpful without being in your face. I would recommend it if you are in the downtown Chicago area and want easy access to all the activities and dining.
Nothing 5 star about this hotel.06/22/2012
I have had many wonderful stays at the ritz carlton chain of hotels. this chicago location falls very short of their standard. the staff at check in was very pushy ...
I have had many wonderful stays at the Ritz Carlton chain of hotels. This Chicago location falls very short of their standard. The staff at check in was very pushy and condescending. The hotel, all around had an extremely unpleasant smell. Nothing 5 star about this hotel!
needs updating of decor, but VERY kid friendly!!06/14/2012
Based on others' reviews, i chose this over other hotels for its kid friendliness. and they did a great job at that! upon arrival, my daughters chose a free toy ...
based on others' reviews, I chose this over other hotels for its kid friendliness. and they did a GREAT job at that! upon arrival, my daughters chose a free toy from their toy cart, then they had a welcome packet that detailed other fun activities. They had a free cookie making party at 4pm each day. and movies in the pool (aimed toward older kids than mine) the room was elegant, but seemed old.. but perhaps that is the style of the ritz. nice gift shop. but horrible gift wrap job for my $350 gift!! made it look like it was wrapped by my 5 year old - ugly! I emailed the hotel but got no response about that feedback.
This hotel was in a safe location and made us feel like movie stars.01/19/2012
We arrived late in the evening at the hotel. service was excellent and very welcoming. when we checked in the hotel had bumped us from a regular room to a ...
We arrived late in the evening at the hotel. Service was excellent and very welcoming. When we checked in the hotel had bumped us from a regular room to a 2 room suite for the same price. They had coloring books and also had milk and cookies waiting for them. The upgraded room was beautiful with 2 bathrooms and was overlooking the magnificent mile. The room was spotless and the beds were very comfotable. We ate breakfast in the hotel restuarant. it was a little pricey but remember its the Ritz. Food was great and service was too. We have 2 girls and we went to the American girl doll store. We did not know this but you dont have to leave the hotel to get there. The mall is attached to the Ritz which was awesome for us. We had a fabulous time shopping and we will Difinitly stay here again. Thank you Ritz-Carlton for your service and beautiful hotel!:-)