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A Chain Budget Hotel with Pretensions to Luxury06/21/2010
It is perhaps fitting that in venice, the city of masquerades, this budget hotel chain gets away with pretending to be a luxurious establishment. if you are accustomed to finer ...
It is perhaps fitting that in Venice, the city of masquerades, this budget hotel chain gets away with pretending to be a luxurious establishment. If you are accustomed to finer things in life, definitely don't waste your money and time here. This place combines the worst of American business practices-- cost-cutting-- with the worst of Italian characteristics--haphazard service. Whereas, in similarly priced hotels in Roma--The Eden Hotel, and the Villa la Massa, in Tuscany-- we were welcomed with a note from the manager and a lovely fruit basket, here there wasn't even a note. On our first night, no turn down service was offered. When we called to ask someone to close the shutters against the flood light, illuminating the hotel's marquee, they sent a man with extra towels. If it weren't so annoying, it would be laughable. This is the type of establishment which neglects to include jam with its bread basket, then pretends that jam isn't customarily included. The mini bar, unlike at other fine hotels in Italy, was half stocked and didn't include wine. Upon, inquiring, we were told that it was against Westin's policy to include wine--perplexing, and probably economically motivated. We asked for a massage therapist, explaining that I have a medical condition. We were sent an aesthetician, who at least God bless her, explained this to us before she did more damage. The concierge, then informed us that medical massages can only be obtained in hospitals. It would have been nice if he would've let us know before wasting the woman's and our times. The extremely expensive food in the restaurant also leaves much to be desired. All in all, a horrible hotel. The one person who seemed to be earning her pay was the woman at the reception desk, ABC. Don't ruin your Venetian vacation by staying at this inferior hotel.
Wonderful Location but NOT a 5 star European Hotel!08/14/2009
We just returned from a 7 day tour of italy which included stays at the westin excelsior rome, westin excelsior florence and the westin europa and regina in venice. the ...
We just returned from a 7 day tour of Italy which included stays at the Westin Excelsior Rome, Westin Excelsior Florence and the Westin Europa and Regina in Venice. The first two hotels were wonderful. The Europa in Florence was a disappointment. It should be noted that the hotel is located in a beautiful part of Venice and the restaraunts have a beautiful view. The lobby and public facilities are breathtaking. However, the rooms and staff are not 5 star quality. We arrived after a long day of touring two find two fairly drab lime green rooms, one with an airconditioner which sounded like a truck engine. While certainly 3 star rooms they were definitely not on a par with the other Westin rooms we enjoyed in Rome and Florence. My wife visited the desk, complained about the defective air conditioner and asked to be placed in another set of adjoining rooms (family of 5 with children, parent in each room). She was taken to another wing of the hotel ( with Starwood Preferred Guest tags on the rooms!) only to find hot, drab rooms in a desolate hallway. She would not accept the rooms. We were then graciously upgraded to two adjoining suites...no doubt because we were with a large tour company which brings groups in each week of August. We were thrilled until we noticed that one room was hot. Two hours later a repair man had arrived and fixed the air conditioner. While "no big deal", by that time our friends on the tour had showered and headed into the city. One night severely compromised! One of only two nights. Other complaints: concierge either doesn't speak English or pretends not too. Erratic room stocking. Poor room service. Take your 5 star dollars elsewhere!
my favorite hotel12/16/2006
The hotel is a little hard to find but that is really the only drawback. it is close to san marco square and the vaparetto. even the housekeepers were friendly. ...
The hotel is a little hard to find but that is really the only drawback. It is close to san marco square and the vaparetto. Even the housekeepers were friendly. We are headed back to this hotel everytime we go to venice-venice is a city for lovers, splurge and stay at the Europa and Regina.
quiet location close to San Marco09/21/2006
Quiet, unassuming, excellent service, free room upgrade without asking, good on-site restaurant, quiet location near piazza san marco (maybe a little difficult to find, but that's a good ...
quiet, unassuming, excellent service, free room upgrade without asking, good on-site restaurant, quiet location near Piazza San Marco (maybe a little difficult to find, but that's a good thing)
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