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Intercontinental San Juan Resort Spa and Casino

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Important Hotel Information

  • A daily resort fee of 18% taxable at 11% (total of 19.98%) is collected at time of booking for this property

Intercontinental San Juan Resort Spa and Casino

5961 Isla Verde Avenue
San Juan, PR 00979 Map It
North Puerto Rico :San Juan

Reviews

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  • Love the hotel but the staff and service was average at best.

    04/12/2013

    Went here back in 2010 and absolutely loved it...it is a very nice hotel, the staff was very friendly and the prices while not cheap were not over the ...

    Went here back in 2010 and absolutely loved it...it is a very nice hotel, the staff was very friendly and the prices while not cheap were not over the top. This time the facility was still as nice but the staff with a very few exceptions was not very outgoing at all and prices were a little more extreme. They had messed up our room reservation but made up for it by giving us a generous upgrade at no charge however they certianly blew a PR opportunity by misleading us and making us wait several hours before disclosing the problem and their solution. The beachside grill is a great place for atmosphere and ocean front dining but too bad the food isn't better in light of the prices. Regardless, I still like this place and may come back a 3rd time but am considering exploring elsewhere.

  • The perfect combination for a great vacation

    04/09/2013

    First, the location of this property is ideal and the beach is just gorgeous. they have good service and the room are comfortable. i love their lay back restaurant on ...

    First, the location of this property is ideal and the beach is just gorgeous. they have good service and the room are comfortable. i love their lay back restaurant on the beach with reasonable pricing and great service. I also highly recommend the Spa ; I got a massage there and it was one of the best deep tissue massage I had in my entire life. and for a good nightlife, next door to the San Juan is happening

  • Stayed here before but no more

    04/07/2013

    They redid the rooms since we stayed last but seemed to cut costs elsewhere. no more daily activities for the kids. whirlpool was broken for three days elevators kept breaking ...

    They redid the rooms since we stayed last but seemed to cut costs elsewhere. No more daily activities for the kids. Whirlpool was broken for three days elevators kept breaking down wifi around pool was too weak to use also this was the first time we saw pets and smokers around the pool hate to sound petty but we had to call room service daily to get shampoo unlikely to return

  • exactly what we expected.

    03/19/2013

    Second time around with the intercontintal resort, first time 25yrs ago in maui, we enjoyed the whole experience. from the greeting when you arrive and throughout the day with big ...

    second time around with the intercontintal resort, first time 25yrs ago in Maui, we enjoyed the whole experience. from the greeting when you arrive and throughout the day with big smiles. pricing is to be expected with food and drinks, rooms were recently redone and very clean everyday. overall one week stay was very pleasurable.

  • Overpriced

    12/28/2012

    Rooms are very underpar for a 4 star hotel. bathroom was rundown and not cleaned. no luxury there staff from concierge to doorbell were helpful and courteous.

    Rooms are very underpar for a 4 star hotel. Bathroom was rundown and not cleaned. No luxury there Staff from concierge to doorbell were helpful and courteous.

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