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Quality Inn Greenville

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Important Hotel Information

  • The hotel is pet friendly but does require a mandatory pet fee of 15 per night payable directly to the hotel at check-in.

Quality Inn Greenville

3160 East Andrew Johnson Highway
Greeneville, TN US 37745 Map It

Reviews

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  • The hotel was great ALL around with the exception of the staff.

    07/02/2012

    In terms of value, location, cleanliness, bed comfort and room quality, i'd recommend this hotel. but, the hotel might need to re-evaluate their check out and check in ...

    In terms of value, location, cleanliness, bed comfort and room quality, I'd recommend this hotel. But, the Hotel might need to re-evaluate their check out and check in times or at least honor them. HOWEVER, in terms of the staff, they need an attitude adjustment and need some training in terms of how to handle themselves in situations when dealing with customers. They don't smile and are not very friendly and welcoming. I did not get both girls' names I dealt with, only one. The one I primariliy dealt with was Misty. I was disappointed that I could not check in about an hour early (normal check in 3pm), but I understood. But, it was the way Misty talked to me that set me off. She went on loudly and hatefully to say (while she rolled her eyes at me) that the baseball team checked out late and that they had NO clean rooms and did not know if they'd even have any ready in 2-3 hours, which would have put me beyond the standard check in time of 3pm. She said the baseball team checked out at 12:30pm and normal check out is 11am. When 3pm rolled around, I asked again about a room being ready. Again, I was told they had NO rooms ready. I found it very hard to believe that 1 room was not available, especially if the staff were cleaning since the ball team left at 12:30pm. Number one, it was not my issue they checked out late and number two, the hotel states a 3pm check in. They should at least honor that. It was not a big deal I could not check in early, but it never hurts to ask because most let you and make accomodations especially if you traveled and had a specific reason for your staty (i.e. event). I stay at many hotels year around due to traveling for business and pleasure and every one of them at least checked their system to see if they could accomodate an early check in. Misty refused to even do that. She just kept angrily repeating herself that they had NO ROOMS ready. Ouch. Bad customer service. In my case, I had driven 6 hours for an early evening event. I expected that I could at least check in on time so I would not have been rushed to get ready for the event. Needless to say, that did not happen. Not sure if I'd stay here again merely due to the poor customer service. But, I wanted to give a fair rating in the other aspects.

  • This is a lovely Hotel.

    06/20/2012

    This hotel was clean, staff were friendly, it was attractively decorated, average breakfast, room was nice and the bed comfortable.

    This hotel was clean, staff were friendly, it was attractively decorated, average breakfast, room was nice and the bed comfortable.

  • Jameson's are relatively new and kept in top notch shape, sparkling clean

    02/20/2011

    Great value for the money, especially if it is a secret hotel. good business type hotel.

    Great value for the money, especially if it is a Secret Hotel. Good business type hotel.

  • Great Stays

    02/08/2009

    We have stayed at this hotel many times because our son is in college in greeneville. we keep going back because of the friendly staff and nice rooms. whenever i ...

    We have stayed at this hotel many times because our son is in college in Greeneville. We keep going back because of the friendly staff and nice rooms. Whenever I asked the cleaning staff for extra towel or other items they are very friendly and accomodating. This hotel has a very nice atmosphere and I feel very safe when I am there.

  • Right at home

    07/09/2007

    I arrived late and the front desk staff were so friendly & helpful getting me settled in. room was fantastic for the price. would definitely stay there again.

    I arrived late and the front desk staff were so friendly & helpful getting me settled in. Room was fantastic for the price. Would definitely stay there again.

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