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Fairmont - The Queen Elizabeth

Fairmont - The Queen Elizabeth

900 Rene Levesque Boulevard West
Montreal, QC CA H3B 4A5 Map It
Montreal :Downtown Montreal

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  • Close to perfect!

    05/22/2013

    Reservation people, concierge, housekeeping et al are uber service oriented.  room was small but extremely clean with upscale amenities, plus the bed could not have been more comfortable!   we had ...

     Reservation people, concierge, housekeeping et al are uber service oriented.  Room was small but extremely clean with upscale amenities, plus the bed could not have been more comfortable!   We had three meals in the hotel:  Les Voyageurs and Le Montréalais Bistrot-Bar for dinner... a tad pricey however the over-the-top cuisine made up for it.  And, room service with a movie one night was was also A-1.   Beautiful work out area with pool and sauna.  And did I mention Fairmont LeReine has the most awesome location in Montreal.  :o)

  • The most unhospitable hotel I've ever resided at.

    02/15/2013

    To whom it may concern, unfortunately, this letter serves to detail my unpleasant stay at the fairmont-queen elizabeth hotel in montreal, quebec ca. i would like to start off ...

    To whom it may concern, Unfortunately, this letter serves to detail my unpleasant stay at the Fairmont-Queen Elizabeth Hotel in Montreal, Quebec CA. I would like to start off by saying that I haveattended the Queens Elizabeth Hotel since I was an infant with my family, well before it was purchased by Fairmont. I also stayed at the Queen Elizabeth consecutively on weekends while I attended boarding school. With that said, I have an abundant amount of sentimental memories in this hotel. My brother, James Michael, and I checked in at 7:30pm on Thursday, February 11th. We were asked for a credit card for incidentals. I stated that I wouldrather use cash. The night manager agreed to a USD$100 deposit. When we awoke the following morning, we enjoyed the renowned French Breakfast at the Montrealais in the lobby of the hotel. No later then an hour after returning from an exquisite stroll on St. Catherine, a security guard was at the door to address a smoking complaint. I told the gentleman that I requested a smoking room when I made the reservation, as well as confirmed it with the night manager at point of check in, who stated that I would be residing on the “Smoking Floor”. He looked at me in daze, kindly apologized for the inquiry and went on his way. Thereafter, we had an impeccable time in the spa, and an exquisite dining experience in the prestigious Beaver Club, both located in the hotel. So far, including the visit from the courteous security guard, I was having an impeccable stay at my favorite hotel. On Saturday, February 11th, I attended an alumni conference and proceeded back to the hotel to prepare for the infamous Igloo fest in Downtown Montreal with a few classmates. Afterwards, I invited them over to enjoy a hot meal from room service and reminisce about the past. I arrived with them at approximately 3am. While awaiting the room service, a Security guard named Mike came to the suite stating that there was a noise complaint. I automatically apologized for any and all inconveniences, assuming we were at fault. He then clearly stated that this was my first of three warnings and that on the third we would be evicted from the hotel. Being said, I respectfully agreed and went back into the room. Instantly thereafter, I disclosed my brother and guests to whisper. During a moment of silence we noticed that there was a full out party going on next door to us. The neighboring room was playing loud music and constantly banging on the walls. About ten minutes later the security guard Mike arrived yet again with four other security personnel. When I came out the door they circled me in a very intimidating way. They stated that I had to leave the hotel and that this was my third warning. At that moment I asked Mike if he was questioning my knowledge, because this was only the second time he came. I informed him that our neighboring room was having a party, but he didn’t acknowledge it. At this point my brother James came out to the hall and asked the security personnel to explain the situation. Mike stated “You are NOT allowed to have visitors in the hotel”. I told Mike that that was absurd and I would not ask my guests to leave until we’ve had our meal. He agreed and left. When the Bellboy arrived he supplied me with a bill to sign and I tipped him in cash. Moments later the busboy arrived again and said that an immediate payment of CASH ONLY is required. I clearly stated that I would be down in the morning to make a payment. Ten minutes later the bellboy came again with 4 security personnel demanding a cash payment. For the second time, I stated that I would be down in the morning to make a payment. At this point it is approximately 5am, my brother and I are asleep, and the security personnel startsbanging on the door in a very trample manner. My brother went to the door and for the 3rd time the security personnel is at the door requesting a cash payment. My brother explained that we only had $30 of $100 of the bill until the morning. He demanded that we must pay the $30 immediately, so we simply gave it to them and went back to sleep. Only to awake and be informed by my guest that when she exited the hotel, the security guard Mike followed her to her car which was 4 blocks away from the hotel, demanding her identification. At first she ignored him and kept walking, only to realize Mike kept pursuing her and harassing her all the way to her car. When I became aware of what had occurred, I immediately went to speak with a manager. It’s now Sunday, February 10th with one night left in my stay. I confronted the manager and asked to speak in private. She simply walked to the front of the counter and asked me to continue with no discretion in front of other guests. When I brought up these incidents, she smiled and brushed it off stating that there was nothing she could do about my complaints. I then asked her for a written complaint from human resources but she acted as if she did not understand my request. Quebec is a bilingual territory yet and all staff should be fluent in both English and French. At this point I was exhausted, and just wanted to return to my room. The manager then said that my card was deactivated because of the room service debt. I was in awe to believe that for a $75 room service debt I was NOT allowed entry to my room. I agreed to pay the balance and continued to my room. When I tried using my room key it still didn’t work. When I returned to the lobby, the manager stated that the hotel requires a $100 advance payment for the last night I will be residing. When I asked why, she said it was hotel policy. I explained that when I checked in I gave $100 already. She didn’t want to hear it. All I wanted to do was to get some rest before I travel back to NYC so I, again, agreed and gave her another $100. I have never been so blatently disrespected by hotel staff in all of my life. I have traveled to 5 continents for both business and pleasure and I have to say that Fairmont Properties, the Queen Elizabeth and their entire staff should be ashamed of themselves. They are unprofessional, rude, and bigoted towards American’s. Their actions are unacceptable and I do not want any future guests to be succeptable to similar treatment. Maybe they need training in hospitality.

  • Our room had an excellent view of the Bascillica in Montreal.

    10/18/2012

    We arrived by viarail canada in montreal and the hotel was right above the train station. it was very convenient since we were leaving by amtrak in the morning. we ...

    We arrived by ViaRail Canada in Montreal and the hotel was right above the train station. It was very convenient since we were leaving by Amtrak in the morning. We got to see the Bascillica out of our window and had time for a visit to the church as well. The room was very spacious and the bed comfortable. We did not use the internet connection though it was available. We were leaving on Amtrak early the next morning so we did not try the restaurant. It is especially convenient for those using train transportation in Canada. Everyone was very friendly and helpful in the hotal and the train station.

  • Very friendly staff and the concierge was extremely helpful.

    10/15/2012

    Great staff! very welcoming and friendly. the concierge gave great tips and advice. so close to shopping and old montreal. the underground city/metro is below the hotel itself. great ...

    Great staff! Very welcoming and friendly. The concierge gave great tips and advice. So close to shopping and old Montreal. The underground city/metro is below the hotel itself. Great location.

  • Very accommodating!

    09/13/2012

    Even though the baggage handlers and other workers were striking the management went out of their way to make our stay pleasant.

    Even though the baggage handlers and other workers were striking the management went out of their way to make our stay pleasant.

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