Important Hotel Information
- BLISS FREEE HONEYMOON or ANNIVERSARY PACKAGE
Book a minimum 3-night stay and receive the following: One in-room bottle of chilled domestic sparkling wine or House cava upon arrival, a Tropical fruit basket in room, Romantic turn down service and a 10% Discount on Wellness Center services (not applicable to boutique products).
Guests must notify the hotel they wish to take advantage of the promotion through the information found in the confirmation email in advance. Inclusions are per room, per stay. Packages are not interchangeable. No cash value. No refunds for unused portions. Surcharges apply for additional services. Must book a Junior Suite, M Experience, or Paradise Suite to qualify. Copy of marriage certificate at check-in is required. Cannot be combined with other promotions. Subject to change without notice. Other restrictions may apply.
ReviewsWrite a Review
3rd time's the charm09/24/2013
This was out 3rd stay in 11 months. for us it just keeps getting better and better. you can walk for an hour to the north on the beach. a ...
This was out 3rd stay in 11 months. For us it just keeps getting better and better. You can walk for an hour to the north on the beach. A two minute walk to the south will take you to some really good shore snorkeling. $7.00 cab ride to town. I really think the food has come along way since June. One night at the buffet I had a filet that was on par with any I've ever had. Night life isn't all that, rooms a little dated but we like enough that we'll be back in February.
Although compared to other resorts, the Melia was less expensive; however, this03/06/2013
Overall the melia was okay to average... we realized that traveling with a group of people we would have to comprimise certain amenities, but this was way below my expectation ...
Overall the Melia was okay to average... we realized that traveling with a group of people we would have to comprimise certain amenities, but this was WAY below my expectation levels. Upon check in our room was not ready - we had to wait almost 2 hours for our room - regular check in is 3pm & we still had to wait until 4pm to get into our room. The front desk staff left much to be desired for with their efficiency, ability to answer questions, sense of urgency & basic friendliness. The room was decent & clean. Only 2 "English channels" on TV & one of them was often staticy & signal would go in/out. No refrigerators in room, but were indicated in trip contract. No clocks in room. Phone was not working for half a day. One day we had no water for several hours. The next day there was no hot water for several hours. Did not have a "do not disturb sign." The bed was extremely firm & I did not sleep well all week. Cleaning staff did the basics, but you could tell they did not thoroughly clean the room/bathroom. Staffing levels always seemed to be below adequate service levels. 1 bartender at bars with many people constantly waiting for 1 example. For an all inclusive resort - nothing seemed to be convenient to get to for food/beverage. The lobby bar was only open in the evening, outdoor bars closed at sundown & service bar in buffet restaurant so between the 4 bars, there were never more than 2 open at one time. Some employees were great, but many were rude & not friendly at all - if they even spoke to you. Breakfast was the only decent meal; however, only 2 days had breakfast sausage & there was never any bacon - but there was usually "grilled sausage" which were cut up hot dogs! Most likely the leftover product from the beach bar the day before! I was able to find something to eat for the other meals, but overall the menu options were extremely disappointing! Some options were just awful - even to look at. Fresh fruit available at breakfast, but not lunch or dinner. Some things not identified. The jar of honey looked liked maple syrup & many people made mistake of putting honey on food. The honey & maple syrup were in bottles with no handles and were always dirty & sticky. The spa & gym were very nice. Beach was nice, but often dirty with cups & straws. Beach chairs old & dirty & bird droppings where you place your head. The resort just looked old in general. No Zumba? No parasailing offered? I did not want to travel to other locations for some activities - it would be nice to do on resort. Being on west side of island - you had to face the buildings when lying in the sun - I'm on vacation in Mexico, I want to face the ocean not the building. Water was darker blue not the clear aquamarine blue you hoped for. All in all - was extremely disappointing & we will never stay here again. We truly got what we paid for.
STARVING AT THE MELIA01/16/2013
Terrible food. beach was beautiful, great location. resort was very nice however food variety, quality and overall experience was very disapoointing. i would guess over 50% of the quest were ...
Terrible food. Beach was beautiful, great location. Resort was very nice however food variety, quality and overall experience was very disapoointing. I would guess over 50% of the quest were sick the week we were there. Add says each room has wifi this is not true the lobby is the only area that has it and oh course its very poor.
Our favorite place to stay.12/26/2012
We love the island of cozumel and have made many trips over the years. the past three times that we've went, we stayed at the melia. the hotel sits ...
We love the island of Cozumel and have made many trips over the years. The past three times that we've went, we stayed at the Melia. The hotel sits right on the beach. No road between the resort and the ocean, unlike some of the other resorts. The food quality has improved over the years, we were extremely satisfied with the food. The staff is top notch. Everyone was so kind and willing to please. We have a 5 year old that travels with us and we feel safe with him here. The room is clean, and the shower was great, but the beds could use a new mattress. Overall I have a feeling that the next time we look to visiting cozumel, this will be at the top of our list.
All problems resolved but it would be nice to not have issues.12/19/2012
I had all inclusive with golf. everyone in our group which totaled around 21 had to fight with the front desk for the golf. if we didn't have a ...
I had all inclusive with golf. Everyone in our group which totaled around 21 had to fight with the front desk for the golf. If we didn't have a copy of it we probably wouldn't have gotten it. It was even on there own web site for the rest of December but they still tried to bock on it. The buffet was OK but very little selection. Hard to get top shelf liquor unless you complained and tipped the bartender enough. Beach was great but the water had some debris which made it hard for snokeling, although just west was great snorkeling behind a break wall. Also they apparently took out the bar TVs so we counldn't watch any football games. The music played was also not very good.
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