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In a difficult time, the Hotel Serrano came through!10/01/2008
My visit to san franciso was to attend a memorial service for my younger sister. the reservations department helped us to upgrade to a suite to provide mroe room for ...
My visit to San Franciso was to attend a memorial service for my younger sister. The reservations department helped us to upgrade to a suite to provide mroe room for all of our out of town relatives. The room was beautiful and soothing with exquisite decor, a luxurious nights sleep, and peace and quiet in the midst of a busy cityscape. The enire staff was friendly and the wine reception allowed us to mingle with other guests. I love this hotel and each year we plan to visit on behalf of my sister and this will be out new home away from home. Thank you so much for treating us with such respect during this tragic time.
I stayed 2 nights at this hotel (i had a reservation for 6) and was not happy there. the staff was nice, but the location is not. the tenderloin district ...
I stayed 2 nights at this hotel (I had a reservation for 6) and was not happy there. The staff was nice, but the location is not. The Tenderloin district is right outside the front door, and even though the Hilton was across the street, if you plan on walking anywhere, it is dangerous. It is amazingly close to Union Square, but trust me, there are so many other options that are just as close. The room was extremely small for 2 people; the bathroom was the size of a closet--there was no counter to lay out toiletries and the toilet itself was small. If you can get a deal here and you are alone, I guess it would be fine, but this was not what would be considered comfortable. The lobby is gorgeous, but you don't sleep in the lobby, and the staff is nice, but they don't live there either!
I stayed at the fourth floor,it was quiet but i had no window view,it faced a wall. please ask for a higher floor.
I stayed at the fourth floor,it was quiet but I had no window view,it faced a wall. Please ask for a higher floor.
Enjoyed our stay09/12/2008
We chose this hotel because of price and location, my wife and i believe that the union square area is a great area to be based in for a san ...
We chose this hotel because of price and location, my wife and I believe that the Union Square area is a great area to be based in for a San Francisco urban holiday. Although other areas are great it is easy to get from here to anywhere. We had a two queen bed room for my wife and I and our child for six nights. The room was a little small but we really only slept in the room so for the price we were not complaining. The games in the lobby were useful as they kept my son and I out of the room while my wife rested. The staff were exceptional, the wine at 5 was fun, I have had wine hours at other hotels and they are usually a bit lame but people participated and I was able to meet people from all over the states- don't miss. Complaint, Wi-Fi in the lobby only, cable access in rooms, computer access in the business centre was $7 for 15m- too high. I/We would stay again for the price we paid, if you are a business traveller it would be great.
I would be delighted to stay here again. the room was very clean, comfortable, and tastefully appointed. the safe, minibar, and free internet were nice features. the staff was exceptionally ...
I would be delighted to stay here again. The room was very clean, comfortable, and tastefully appointed. The safe, minibar, and free Internet were nice features. The staff was exceptionally helpful and pleasant. The restaurant, while a little pricey, has good food. The hotel was as nice as I had hoped and friendlier than I expected.
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