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Very Nice Hotel07/02/2013
We enjoyed our stay . food was great and staff was friendly. only issue was controling the room temperature. room temp was regularyly between 71-76 degrees. too warm for the ...
We enjoyed our stay . Food was great and staff was friendly. Only issue was controling the room temperature. Room temp was regularyly between 71-76 degrees. Too warm for the comfort we desired in such a nice room.
The tropicana was amazing! although service was quite a bit slow when we checked in around 10 p.m. (they only had 1 person working the desk) and we did ...
The Tropicana was amazing! Although service was quite a bit slow when we checked in around 10 p.m. (they only had 1 person working the desk) and we did not get the room we booked, staff was quick to fix it by giving us an upgrade and we were able to move rooms just 2 doors down the next day. Â We were up in the bungalow tower overlooking the pool area and were amazed at how quiet it was. Â King size bed was super comfy and the room was always serviced to perfection. Â And the pool....wow! We practically lived there during the day as it was just too hot to walk the strip. Â Here's a tip - use the Deuce (bus that runs the strip clear down to Fremont) and buy a 24 hour ticket for only $8. Â We believe the Trop had the best paying slots out of any we played, but on the down side drink service was poor - in 5 days of play we were only offered drinks twice. Â And to be fair, it wasn't only at the Trop - plenty of other hotels were slow to offer drinks to players whether we were on the machines or at the tables. Â Be sure to sign up for the players card and use it for reduced priced drinks and food and to get your $200 in free play. Â As our flight didn't leave until 7, we arranged for late check out so we could get one more day in by the pool and the rate was only $33 and change, including tax. Â Bottom line, we LOVED the Tropicana and will definitely go back.
New but bad05/02/2013
Bad customer service in night shift..... Â i make reservation room for 4 days king bed and balcony no smoking.... when i get there they give us : no balcony two double ...
Bad customer service in night shift..... Â I make reservation room for 4 days king bed and balcony no smoking.... when I get there they give us : no balcony two double bed and smoking room.... Â after 4 hour at 3 am they finally clean one no smoking room ... and next day pace us in room that we original reserve never againÂ
Love this hotel!02/27/2013
The staff are very friendly and helpful, the decor is beach-like and the bed was super comfy. the reno's look great although they did not replace the tubs ...
The staff are very friendly and helpful, the decor is beach-like and the bed was super comfy. The reno's look great although they did not replace the tubs or bathroom tile and there were some chips etc visible. Nothing that affected the function and it really didn't bother us. We were in the smallest room in the club tower and it worked for us, a bit of a walk from the main lobby, but not a bit deal. We were offered an upgrade to a bigger room 2 days after we arrived, but we were settled and the room suited us fine so we didn't bother taking them up on it. The ONE thing that really bothered me and that I have experienced in other hotels, is that they have signs saying 'we want to conserve water and save the planet, so please hang your towels if you are going to re-sue them or put them on the floor to be replaced'. We got new towels EVERYDAY despite hanging them up every time. Such a waste.
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