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Very Nice Hotel in the heart of San Diego01/06/2013
We loved the private hallway space between the room and the hall ways. the hotel's elegance added to the relaxed feeling we had during our stay.
We loved the private hallway space between the room and the hall ways. The hotel's elegance added to the relaxed feeling we had during our stay.
the west gate was an excellent experience, the only complaint, was the uncomfort09/12/2012
The west gate had great customer service and made me feel welcomed and comfortable.
The West gate had great customer service and made me feel welcomed and comfortable.
staff rude and disruptive08/09/2012
We spent our wedding night at the westgate following our wedding on a hornblower yacht. i had two rooms reserved...one for us, and one for my sister to stay ...
we spent our wedding night at the westgate following our wedding on a hornblower yacht. i had two rooms reserved...one for us, and one for my sister to stay in with my teenage daughhter and her friend. the situation was explained before hand and i asked that we be able to cjeck into both rooms before hand so that the groom and i wouldnt be disturbed. my husband to be showed up with his best man before the ceremony to check in to both rooms...the office staff was so convmced they were checking a gay couple into the marriage suite that they failed to complete checkin for both rooms...too busy gawking...result being, when my sister tried to get i to the rom, they wouldnt let her check in without me coming down to the lobby...still in gown...to check her in. i was not happy...the front lobby staff was still rude to me, insistant that they were in the rig to have called me down to put the ten dollars service charge on my card. im sure theyre great if you ask nothing of them, but simply checking in for two rooms and asking a key for one be left at the desk was too much to ask. The quality inn at el cajon was better service and half the price the facility was beautiful and we enjoyed our night, but the disruption after being carried over the thresh hold and snuggling my new husband was unnecessary and rude, especially when the situation had been explained carefully to them previously and upon check in. it was pride weekend, so i hope gay couples werent all subjected to this treatment based on my husband and his best mans treatment!!!!!
Don't stay here if you plan to be in your room during day.04/11/2012
Don't stay here if you plan to be in your room during day. due to construction of a swimming pool, the jackhammers begin at 9am and continue 'til 5. ...
Don't stay here if you plan to be in your room during day. Due to construction of a swimming pool, the jackhammers begin at 9am and continue 'til 5. If you plan to sleep in, conduct business in your room, or intend to merely relax in the room, stay away from this hotel until construction completion...which should be late 2012. I was on the 7th floor, but incredibly, I could not even hear the parties on other ends of my phone. Glass windows shook, desk lamp literally vibrated its way to end of desk every 10 minutes. Hotel made absolutely no disclosure on website or within reservations confirmation. Checked out after one nite of a four nite planned stay. My written complaint to manager days later was met with a reply that, in summary stated," Sorry and we look forward to your return after construction is done." Really?
The Westgate is Extraordinary09/01/2011
Wow!! i was stunned when i opened the door to my breathtaking suite!!! i cannot say enough good things about my experience at the westgate!!! it is truly extraordinary!! the ...
Wow!! I was stunned when I opened the door to my breathtaking suite!!! I cannot say enough good things about my experience at the Westgate!!! It is truly extraordinary!! The huge baccarat chandeliers in the lobby are mesmerizing as is every detail of the very high end, french inspired Hotel. I spent my birthday weekend in one of the suites and hosted a party for some of my closest friends before we headed out downtown for a night of celebration. It could not have been any better, every detail was taken care of to perfection. The service throughout the whole hotel was courteous and very professional. I needed a sewing kit to repair my new birthday dress and they brought me three just to make sure I had what I needed. The room service was prompt and Fabulous and they brought me as much ice as I needed as I had more than one bottle of champagne for my friends!!! The suite was VERY spacious with beautiful furniture and the bed was, of course SUPER comfortable but I must say one of my favorite things was the bathroom, it was gorgeous, opulent and covered in fabulous marble. I felt like royalty!! We also had an AMAZING view of the water and downtown and watched the sunset from our two balconies!! It was a thrill to show my friends my favorite hotel in San Diego!! It was an experience we are all sure not to forget!!! The only True 5 star hotel in San Diego!! Thank you Westgate!!! I look forward to my next stay!!!!