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W Chicago - City Center

W Chicago - City Center

172 West Adams Street
Chicago, IL US 60603-3604 Map It

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  • This hotel was trendy and super friendly!

    09/11/2012

    Our stay at the w was wonderful. we were helped from the valet when we arrived to the moment we checked out. when checking in we were welcomed with smiles ...

    Our stay at the W was wonderful. We were helped from the valet when we arrived to the moment we checked out. When checking in we were welcomed with smiles and received a perk since it was our anniversary. The room was cozy and had trendy decor. Everyone on the staff was super friendly and helpful. My husband and I would stay there again!

  • Extremely Disappointing

    09/06/2012

    Last year, i booked the w city center for my wedding, and i stayed there with many of my friends and family. i had a great experience, a wonderful room, ...

    Last year, I booked the W City Center for my wedding, and I stayed there with many of my friends and family. I had a great experience, a wonderful room, and decided to book the hotel for my first anniversary. When my husband and I went to the front desk to check in, we were informed our room was not ready, even though it was 4:30 PM and the check-in time was 3 PM. He indicated that he would put a rush on cleaning our room, and it would only be about 20 minutes. He would call us when the room was ready. I would assume that common courtesy at this point would to apologize for the room not being ready-- instead, the front desk clerk was curt, rude, and ill mannered. We had dinner reservations that night, so we waited in the lobby for the room to be ready. As we're waiting, we see several (probably 15 groups of people) get room keys and head up to their rooms. We were confused, as we didn't book a special room, but waited for them to call us. 35 minutes later, we return to the front desk to the same front desk clerk. He doesn't recognize us, despite us sitting as close as possible to the front desk to wait for our room. After rudely greeting us again, he gives us the key to a "Cozy" room. I quickly realize how "cozy" this room is. Think smaller than a cruise ship cabin. What was most disappointing, however, was the quality of the room. The wallpaper was peeling off the walls, the entire room looked worn and old, despite being updated to a more "modern" look. The bathroom door refused to close properly, leaving several inches open to people walking by. My husband and I were claustrophobic, so we went back downstairs to the front desk clerk who (again!) did not recognize us from our previous two visits. We tell him about the room, he again did not apologize, and put us in a different room. Much bigger? Yes. Cleaner? Definitely not. There was long black hairs on the vanity and dirt on the floor. After this almost 2 hour ordeal of checking in and out of rooms, and missing our dinner reservation, we finally just decide to stay in the dirty room. The most unsettling and disturbing feeling, though, was knowing that our wedding guests may have experienced the same treatment that we did.

  • Completely disappointing

    08/22/2012

    Last year, i booked the w city center for my wedding, and i stayed there with many of my friends and family. i had a great experience, a wonderful room, ...

    Last year, I booked the W City Center for my wedding, and I stayed there with many of my friends and family. I had a great experience, a wonderful room, and decided to book the hotel for my first anniversary. When my husband and I went to the front desk to check in, we were informed our room was not ready, even though it was 4:30 PM and the check-in time was 3 PM. He indicated that he would put a rush on cleaning our room, and it would only be about 20 minutes. He would call us when the room was ready. I would assume that common courtesy at this point would to apologize for the room not being ready-- instead, the front desk clerk was curt, rude, and ill mannered. We had dinner reservations that night, so we waited in the lobby for the room to be ready. As we're waiting, we see several (proabably 15 groups of people) get room keys and head up to their rooms. We were confused, as we didn't book a special room, but waited for them to call us. 35 minutes later, we return to the front desk to the same front desk clerk. He doesn't recognize us, despite us sitting as close as possible to the front desk to wait for our room. After rudely greeting us again, he gives us the key to a "Cozy" room. I quickly realize how "cozy" this room is. Think smaller than a cruise ship cabin. What was most disappointing, however, was the quality of the room. The wallpaper was peeling off the walls, the entire room looked worn and old, despite being updated to a more "modern" look. The bathroom door refused to close properly, leaving several inches open to people walking by. My husband and I were claustrophobic, so we went back downstairs to the front desk clerk who (again!) did not recognize us from our previous two visits. We tell him about the room, he again did not apologize, and put us in a different room. Much bigger? Yes. Cleaner? Definitely not. There was long black hairs on the vanity and dirt on the floor. After this almost 2 hour ordeal of checking in and out of rooms, and missing our dinner reservation, we finally just decide to stay in the dirty room. The most unsettling and disturbing feeling, though, was knowing that our wedding guests may have experienced the same treatment that we did.

  • Quiet, but comfortable!

    02/22/2012

    This was a nice hotel. my room was a bit tiny, and the fact that the hotel is in a business oriented neighborhood presumably resulted in not a lot of ...

    This was a nice hotel. My room was a bit tiny, and the fact that the hotel is in a business oriented neighborhood presumably resulted in not a lot of activity during the weekend.

  • staff were very friendly/helpful

    12/07/2011

    Hotel rooms were well appointed, very clean, staff were very helpful/professional..room was quiet, lobby was very upscale. close to several great resturants. close to trains/buses. walked to ...

    Hotel rooms were well appointed, very clean, staff were very helpful/professional..room was quiet, lobby was very upscale. close to several great resturants. close to trains/buses. walked to shopping/theatre. overall convient to alot!

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