Important Hotel Information
- Minimum age to check-in is 21 years old.
The hotel's restaurant is temporarily closed for dinner. However, room service is available, and food options are available in the lounge.
ReviewsWrite a Review
The good news is this hotel is undergoing some badly needed renovations. the bad news is it won't help the staff at the front desk. when we stepped off ...
The good news is this hotel is undergoing some badly needed renovations. The bad news is it won't help the staff at the front desk. When we stepped off the elevator the carpet was duct-taped and had five inch high wrinkles. The room looked like it had been furnished at a yard sale. Wall paper was patched, carpet was burned and stained, furniture was battered, toilet paper dispenser was covered in rust, grout in tile was stained/moldy, bottom of bathroom door appeared to have been chewed off, and the bolt lock did not work. Add to that the layer of dust that you could actually write on. If there is a problem with your reservation or room rate you were quoted, you're on your own. The Front Desk is NOT going to help you. They actually act as if it's an inconvenience that you are staying at their hotel. They should be paying you to stay there. There are many hotels in the Times Square area and this is not the one you want to be at, unless you are feeling the need to be disgusted and disrespected.
Always read reviews before staying at a hotel03/26/2008
I took my daughter on a spring break weekend. we had priority points for 2 free nights and paid the "internet special" for the other nights. we were first put ...
I took my daughter on a spring break weekend. We had priority points for 2 free nights and paid the "internet special" for the other nights. We were first put in a room with a mattress laying on a boxspring on the floor and the carpet was filthy, when we inquired about the bed we were told "they like to accomodate all kinds of people" (I guess very small), and that all of their beds are that way. The third time going to the front desk, we were finally put in a different room (close to the maid closet) The beds were much better, the room a little cleaner, but at 4 am every morning we would hear the cleaning staff laughing and talking while getting their supplies together. Still haven't figured out what the benefit of a priority card is. We will not stay in this hotel again. We go to New york several times a year and stay in other brand hotels and have never been so disrespected and disgusted.
wouldn't stay there again03/19/2008
The location is great but i would try another hotel if i went back.it was unusually hot for the time of year, but i was surprised to learn we ...
The location is great but I would try another hotel if I went back.It was unusually hot for the time of year, but I was surprised to learn we could not control our own temperature.We complained because it was so hot and were told it was winter time and therefore they could not turn on the a/c, we could open our window.It only opens out from the bottom about 4 inches and did not good.They brought us a fan but I think for the price they could do some updating to make the rooms nicer and let you control your own temperature.Also the blow dryer was broke.
Disappointed and Disgusted01/12/2008
Having never stayed in new york city before some of my friends and i decided to make it happen. after searching over and over for hotels we were pleasantly surprised ...
Having never stayed in New York City before some of my friends and I decided to make it happen. After searching over and over for hotels we were pleasantly surprised that not only did Crown Plaza have availability, they were also reasonably priced considering their location and what other hotel rates were at that time. We booked 2 rooms for the 5 of us and looked forward to the trip for quite a while. Unfortunately the actual trip was no where near what we had hoped for. We waited 1 hour in line to check-in because there were only 3 front desk attendants at prime checkin time. Our 2nd room was not ready, which we first understood b/c we also work in a resort and understand things get backed up sometimes. We were told to check back in 30 minutes and instead we just stopped back on our way out to dinner 1 hour later.... still not ready. On our way back into the hotel at 2:30am we were finally given our key and went upstairs to sleep. We entered our 2nd room and to much disgust we found the room had not been cleaned or monitored at all... 10.5 hours AFTER checkin time! From there we found no understanding or assistance from the staff at the hotel. They made little effort to rectify the situation and only b/c one of us actually had to sleep on the floor did they even want to give us any form of compensation. The fact that our 2nd room didn't need to be paid for was enough for them... the room that was never cleaned to begin with! For the reputation that the Crown Plaza has across the world, I would certainly not want to be associated with this property.
Too pricey for a family vacation01/07/2008
I stayed here only on business however i found the rooms and room service not work the money. you can't beat the location right in the heart of times ...
I stayed here only on business however I found the rooms and room service not work the money. You can't beat the location right in the heart of Times Square. There are many hotels there which are much cheaper. Some major updating should be consider. You do not get the bang for your buck. I will only stay here again if it is only for business reasons.
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