Reviews

• night to be treated really bad

  Submitted on: 09/04/2008

  Made my reservation and received confirmation in january for 2 nights stay in august. once i arrived, the wait to check in took 50 minutes. while in line i found ...

  Made my reservation and received confirmation in January for 2 nights stay in August. Once I arrived, the wait to check in took 50 minutes. While in line I found out there were two wedding parties staying at the hotel and apparently they had overbooked and were turning people away. The girl in front of me was with one of the weddings and had made her reservation 3 days ago. She got a room. I was told that there was no room for me as they had overbooked the hotel. I explained to them that I had two young children and had driven several hours and that bumping me to another hotel was not acceptable. Lo and behold they gave me a room... with ONE bed for my wife, our 2 kids and me. When I went to complain they rolled up 2 cots. I had reserved a double with 2 queen beds and I get one bed and 2 cots! They still charged me the next morning when I went to check out and didn't offer an apology or discount. They knew days in advance that they were overbooked for Saturday and didn't bother contacting me even though they had my contact information and my confirmation that was emailed to me 7 1/2 months prior showed that if I didn't cancel within 24 hours of my arrival date they would charge me for a night's stay however when I did show up they tried to move me. It was happening to a bunch of folks other than me. POOR CUSTOMER SERVICE !!!!

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• A lovely relaxing stay.......

  Submitted on: 08/04/2008

  So i was on business? being totally pampered at the georgian terrace hotel made me feel like a southern belle. i didn't have the chance to open the front ...

  So I was on business? Being totally pampered at the Georgian Terrace Hotel made me feel like a southern belle. I didn't have the chance to open the front door a single time. Everyone greeted me with a smile and a friendly greeting. The hotel had old charm, modern convenience and a well trained cordial staff that was staight out of Gone With the Wind. Southern hospitality at it's best! Business? My stay seemed more like a vacation. I walked each morning, had a fresh room with little extras waiting upon my return. Across from the Fox Theather I could have enjoyed a play -- but opted for the quiet and comfort of my room. The architecture of the hotel was exquisite -- the best of the bygone world and the comfort of every modern convenience. Top 10 in my book.

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• Enjoyed my stay

  Submitted on: 07/11/2008

  Very accomodating and friendly staff, extremely convenient to the venue i was visiting. lots of charm.

  Very accomodating and friendly staff, extremely convenient to the venue I was visiting. Lots of charm.

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• One Year Anniversary getaway

  Submitted on: 06/21/2008

  My husband and i celebrated our one year anniversary. the georgian terrance is a very nice place to go if you are celebrating a special event or just wanting to ...

  My husband and I celebrated our one year anniversary. The Georgian Terrance is a very nice place to go if you are celebrating a special event or just wanting to go and get away. The only one concern my husband and I had was someone coming into our hotel room about 2 a.m. because the door was unsecure. The hotel DOES NOT have cameras on the floors and we feel as though that is an issue that is bad for the hotel. Because anything can happen and if there is no documentation (i.e., security cameras) on the floors that could be vital. Having working for a Marriott hotel, I know that Marriott strives for the safety of their guest. We feel as though the hotel knew about it. Overall, the experience was beautiful; we were able to swim; he was able to go the fitness center and we were able to see downtown area and we took beautiful pictures. However, we may stay again next year. Because it was a very BEAUTIFUL hotel and we did enjoy it.

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• ABSOLUTE NIGHTMARE!

  Submitted on: 06/17/2008

  This "hotel" is not only misrepresented but also mismanged: a) the only option for parking is 25.00 valet, the site says self-parking is available but according to the ...

  This "hotel" is not only MISREPRESENTED but also MISMANGED: a) The ONLY option for parking is 25.00 valet, the site says self-parking is available but according to the parking booth attendent you can park yourself @ 22.00 but cannot leave without repaying. b) Service is sloooooooow!!!! so is the elevator. c) Parts of the hotel are unremodeled (and not a cute vintage way more like a brothel in a bad part of town). We literally crossed a thresold from nice hotel to old, dirty carpet and very small room d) No attempt was made to satisfy our complaints, I waited on the phone for 45 mins. A truly disappointing experience for a night I was so looking forward to.

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