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Hyatt Regency Chicago

Hyatt Regency Chicago

151 East Wacker Drive
Chicago, IL US 60601 Map It

Reviews

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  • Great Stay

    07/23/2013

    Our family enjoyed our stay, the hotel is very nice and i love the decoration of it. we were on the 12th floor and loved it. we were in town ...

    Our family enjoyed our stay, the hotel is very nice and i love the decoration of it. We were on the 12th floor and loved it. We were in town for a concert and really enjoyed our stay in Chicago, close to shopping and eating spots you can walk are catch a taxi. I will definitely be back and will book another stay here. P.S. LOVE THE BEDS SO COMFY!!!!

  • Terrific staff and excellent location

    03/09/2013

    The staff was very helpful and attentive, which made for a great stay in spite of the fact that they are remodeling the lobby of the east tower. rooms are ...

    The staff was very helpful and attentive, which made for a great stay in spite of the fact that they are remodeling the lobby of the East Tower. Rooms are super quiet. NIce fitness center which was spotless, with lots of aerobic equipment as well as free weights and weight machines. Perfect location for our trip - easy walk to Magnificent MIle, the theater distriict, and State Street shopping. We paid the extra $25/day to get unlimited valet parking and internet package. This was well worth it. I plan to stay here the next time I am in Chicago.

  • Excellent hotel!

    02/22/2013

    We recommend this hotel 100%! excellent getaway,great location and service.

    We recommend this hotel 100%! Excellent getaway,great location and service.

  • Very nice and fun place to stay!

    12/12/2012

    We really enjoyed our stay at the hyatt regency when we were in chicago. it was close to all the places that we wanted to go. they have a very ...

    We really enjoyed our stay at the Hyatt Regency when we were in Chicago. It was close to all the places that we wanted to go. They have a very nice and friendly staff and clean comfortable rooms. We tried to reserve a room for the 4th of July but they were full! :) When we go out there again we would love to stay here.

  • This hotel has a few issues even though it was a nice stay

    12/05/2012

    We had booked a king size bed and were told at check-in that only queens were available. standing right next to us a man was then told that a ...

    We had booked a king size bed and were told at check-in that only queens were available. Standing right next to us a man was then told that a king size bed was available for him. After we got to our room, the toilet clogged. We called the front desk and were told it would be 20 minutes for an engineer to come. When that time passed, we called again. The woman on the other end of the line was rude and interrupted us about five times as we were explaining our issue; she told us to wait another 20 minutes. When that time passed, we finally decided to go down and talk to someone in person. While in line we overheard a man complaining that on three separate occasions he was given the wrong keys for his room - and he was not the only person complaining of some issue. However the man we spoke to at the front desk was very apologetic and wound up giving us $30 to use at their restaurant or bar, and within a few minutes an engineer did arrive to unclog the toilet. He said housekeeping would be in to clean the bathroom again, yet they never came. The next morning was when we left, and check out was at noon. However, on two separate occasions housekeeping walked into our room in the 10:00 am - 11:00 am time frame. So when we checked out we also complained about that, and any extra room service and food that we had purchased beyond the $30 we were given free. So approximately $65 worth of free room service. To be fair, when speaking to the staff at the front desk in person, each individual apologized multiple times over. However, we will most likely stay at a different hotel next time around.

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