ReviewsWrite a Review
Started off bad, leveled off and is questionable now07/13/2012
I booked a suite in thsi hotel as part of a "bucket list / wish list" instead of staying in a double bed room in a more conservative hotel. i was ...
I booked a suite in thsi hotel as part of a "bucket list / wish list" instead of staying in a double bed room in a more conservative hotel. I was disappointed. Upon arrival we could not check in due to a problem with their system. We were given one complimentary drink from the bar. A few hours later (after we left andr returned) we were given room keys to finally settle. The key cards did not work. My husband had to leave me and our kids in the hall to go back to the front desk to resolve. A complimentary refridgerator was put in our room after we were informed the inroom fridge was full of items that you would be billed for if they were removed. I'm sure not cheaply. The mini- fridge was intended to be mounted and we had to literally lift it to open the door to add or remove items. Sometimes we had to fight it to get it to stay shut. General maintence quirks that are annoying when you expect what you pay for, like the double doors to the drink area would not close due to a bumb latch. The identical set oposite of the mantel also could not be closed completely because one entire half was stuck in the wall insert. The glass shower door did not seal so water would run all over the floor. The staff on the other hand were all very nice. We had evening turn down service that was not expected and extra pillows that appeared with out asking for them. The questionable part now is that I forgot a cosmetic bag. I called the very next day and was told I would be called back that day or the next. No call. I called Monday, was told a manager would have to call me back. No call. I called Wednesday and when I was told someone would have to call me back I put my foot down. The young man helping me is extremely nice but it is looking like I may never see my bag or the contents again.
Nice hotel, great location, rooms are small. bar/restaurant a little "pricey"!
Nice hotel, great location, rooms are small. Bar/restaurant a little "pricey"!
Wonderful Hotel in the Heart of the City05/18/2012
This was my first time staying at the essex house.....but i will surely return. the hotel staff was friendly, eager to provide one with the best possible service. my ...
This was my first time staying at the Essex House.....but I will surely return. The Hotel Staff was friendly, eager to provide one with the best possible service. My room was immaculate...the bed super comfortable...
In the Heart of the City, nice private Hotel in Manhanttan01/02/2012
Great restaurant and tea room down stairs, we ate there many times. great gym for the fit, and ready. room pretty good, four star in my book, used the car ...
Great restaurant and tea room down stairs, we ate there many times. Great Gym for the fit, and ready. Room pretty good, four star in my book, Used the car they offered in the city a few times, complimentary with a driver, was nice. Bed Linens were soft, and pillow good. I will be staying there again.
Great hotel in great location12/22/2011
My daughter and i spent the weekend in nyc for christmas. this hotel is in a great location and is far and away the nicest place i have stayed in ...
My daughter and I spent the weekend in NYC for Christmas. This hotel is in a great location and is far and away the nicest place I have stayed in the city. It wasn't the cheapest option we had, but it was the right choice. I highly recommend it.