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I stayed here over memorial day weekend 2013. the room itself was large enough, but it had several annoyances. the toilet ran constantly (and a bit noisily). the lights are ...
I stayed here over Memorial Day weekend 2013. The room itself was large enough, but it had several annoyances. The toilet ran constantly (and a bit noisily). The lights are on silly dimmers that are just plain annoying. The biggest beef I had, however, was with the lackluster service. My taxi pulled up to the front of the hotel, and several bellhops were standing around. None offered to help with my bags or even hold the door open when my hands were full. In the lobby area there are always staff standing around, but they all seem uninspired. None of them bother to say hello or anything, and they all just stand around and talk to each other. The main restaurant was closed for renovations, and the bar was only serving a breakfast buffet that was ridiculously overpriced. In a word: Meh. For the price you'd expect much better service.
Very nice and clean hotel. Room was very well proportioned and newly remodeled.12/12/2012
Loved the hotel. i normally stay in high end hotels and would recommend this hotel.
Loved the hotel. I normally stay in high end hotels and would recommend this hotel.
EVERITHING WAS GOOD EXCEPT THE CLEANLINESS OF EVERY DAY.09/14/2012
I like very much this hotel but in this time the persons that clean the room did not do it well, everything else was excellent.
I LIKE VERY MUCH THIS HOTEL BUT IN THIS TIME THE PERSONS THAT CLEAN THE ROOM DID NOT DO IT WELL, EVERYTHING ELSE WAS EXCELLENT.
Everything was delightful.09/06/2012
This hotel was all we expected. great location, clean, comfortable bed, quiet, close to subway. would definetly recommend.
This hotel was all we expected. Great location, clean, comfortable bed, quiet, close to subway. Would definetly recommend.
Decline in service and morale07/13/2012
This was my 6th time staying at the essex house in as many years. we had to wait 3 hours for our room to be ready (they were slammed) and ...
This was my 6th time staying at the Essex House in as many years. We had to wait 3 hours for our room to be ready (they were slammed) and the front desk staff was frazzled and not gracious. The nice little extras that they used to provide, they no longer do. They are catering to their more affluent guests who are staying in the more expensive suites and we regular room people are definitely treated differently. The location in the best but not feeling so special there anymore.