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great customer service03/20/2013
Lauren was the most helpful and sweetest hostess i have met in a long time.there was an error in my booking and she went above and beyond to help ...
Lauren was the most helpful and sweetest hostess i have met in a long time.There was an error in my booking and she went above and beyond to help compensate me and get me in a room.Very happy with the entire staff, all willing to help with anything. Amazing job!! Thanks again!!
Highly recommend this hotel02/14/2013
Had a fantastic stay here and would definitely book with omni majestic again the next time i visit st. louis. the rooms are lovely, the staff is excellent, and the ...
Had a fantastic stay here and would definitely book with Omni Majestic again the next time I visit St. Louis. The rooms are lovely, the staff is excellent, and the location can't be beat. A great selection of restaurants, shopping, and activities are within walking distance. Highly recommend this hotel.
all that was missing. hot tub11/26/2011
Very good hotel for price stsff was very friendly.
Very good hotel for price stsff was very friendly.
Home away from home...09/24/2011
The minute i walked into the lobby of this charming, older hotel, i felt welcomed and comfortable. there's no pretentious check-in counter, just a small front desk. blues ...
The minute I walked into the lobby of this charming, older hotel, I felt welcomed and comfortable. There's no pretentious check-in counter, just a small front desk. Blues music played. The staff is very friendly and helpful. The interiors are lovely and well-kept. The bar is gorgeous -- a lot of dark wood paneling -- and the bartenders, like the rest of the staff, are very personable -- it's the kind of place that a single woman can go have a drink and a conversation and feel at ease. Rooms are very nice and like the rest of the interiors, well-maintained. The two things I would suggest are a mini-fridge/mini-bar (oddly, there wasn't one) and better pillows for sleeping. The room was quiet and otherwise comfortable. If you sign up for the (free) Omni affinity program, wireless internet in your room is free (as are other benefits). I had some problems with the internet but the 24 hour phone service quickly resolved them. There is a small, very minimal "fitness center," basically a couple of treadmills and bikes and a few free weights, but better than nothing and open 24 hours. Downtown Saint Louis has a lot to offer. There are many decent restaurants within walking distance, a wonderful bookstore (Left Bank Books) and the convention center (I was there for a convention and the convention hotel was fully booked; the Omni Majestic isn't much over a five minute walk). The Arch and the ball park are longer walks but very doable. The Metro train that goes to the airport is only two blocks away (it's very convenient and tons cheaper than a cab). I really enjoyed my stay here and would recommend the hotel for travelers who want a charming, quiet hotel with beautiful interiors and a friendly, personable staff.
Omni Majestic - Anything But09/04/2011
After reading its many great reviews and anxious to take advantage of my newly-raised status with omni's select guest program, i booked two nights at the omni majestic ...
After reading its many great reviews and anxious to take advantage of my newly-raised status with Omni's Select Guest program, I booked two nights at the Omni Majestic in St. Louis, Missouri. The hotel's glowing reviews seem to share a common theme: the friendly, customer-service oriented staff with whom so many guests are impressed. My contact with the hotel's staff was neither good nor bad - the staff conducted themselves professionally and were attentive to my needs. This should be of no surprise - how else would we expect them to be? A smiling, enthusiastic front desk agent does not make a hotel three star versus four star, though. The Omni Majestic is located on Pine Street in downtown St. Louis. It is the lone hotel in this part of town, as nearly all of the other luxury hotels are found close to the Arch. On the weekend, downtown is a ghost town - there are no stores in walking distance that are open and the choice of restaurants is limited as well. If you arrive by plane and do not rent a car, you will find yourself trapped. From the airport, I took the MetroLink directly to downtown. It cost just $3.75 and took about thirty-five minutes. The Omni is about a block and a half from the 8th & Pine station. Approaching the hotel, it's exterior is drab and uninspiring. It did not have an "old" look as much as it had a Orwellian 1984 look. The hotel's entrance is unimpressive as is the lobby, despite the grand piano that looks out of place. The front desk is literally just that - a desk at the door where someone is seated, waiting to check you in. I assumed the front desk was being renovated but no, this was the front desk. The front desk agents were friendly. I requested my room upgrade but was told that the hotel was completely booked and there was nothing available. I was given keys to a room on the sixth floor. My room was a huge disappointment. The decor is uninspired, boring and lacks any charm. The windows provided a view of nothing. The television was old - no flat screen, and there was no safe in the room for valuables. Perhaps worst of all was the bathroom, for which even "small" would be an overstatement. I assume this hotel has nicer rooms wherein some of these things have been addressed. It is, therefore, an even greater disappointment that the hotel provided this room to one of its most loyal guests. The internet service was okay at best. The fitness center should be closed. It had two or three very old cardio machines and two sets (a total of four) dumbbells laid on the floor. What a joke. I have seen two-star hotel gyms with more variety. Aside from that, the fitness center is in the basement and lacks any decor to brighten it up or inspire. There was no turn-down service in the evening. I thought about giving room service a try just after 10:00 p.m., only to learn that it was already closed for the evening. This hotel could have old-world, historic charm, but instead it just looks neglected and dated. It lacks a four-star feel but charges four-star rates, excessive considering the hotel's offerings. Similarly priced hotels are located by the Arch, a much better area, offering views, modern amenities and up-to-date technology. I love Omni hotels, but the Majestic is a huge disappointment.