Reviews
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BEST HELPFUL STAFF EVER
06/30/2008Upon arriving, we settled in our room at 11:00pm turned on the tv and within 5 minutes, a loud boom and the tv went black. i called front desk, ...
Upon arriving, we settled in our room at 11:00pm Turned on the TV and within 5 minutes, a loud boom and the TV went black. I called front desk, told them of the problem and within 6 min, 2 men were in our room assessing the problem. They called front desk, told them the TV was broke and to find us another room. We were located to another room exacty in location (next to elevator as our original request) but 3 floors closer to ground floor. The man who helped carry our luggage was very polite. The front desk gave us two passes for the breakfast buffet for our trouble. That was just the beginning of our encounter with the staff. The concierge was so helpful, the shuttle driver was also so helpful. He gave us directions and drew a map for us to go to Stone Mountain in our rental car. I travel a lot, and this was the most helpful and polite staff that I have ever had. In addition, it was close to all the sites, Aquarium. cnn, cokeacola plant, olympia park, etc. I SO recomment this hotel!
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Great Service - Rooms okay
06/24/2008Just got back from a stay here. the service, from the front desk to concierge to housekeeping was like nothing i've experienced - everyone was amazingly helpful. the rooms were ...
Just got back from a stay here. The service, from the front desk to concierge to housekeeping was like nothing I've experienced - everyone was amazingly helpful. The rooms were just okay, clean, but nothing special, which is okay because the concierge can give you enough suggestions of things to do that you won't be spending any time in the room anyway! Getting to the hotel is easy - we had no rental car but became experts at navigating the MARTA (again, with the help of the folks at the conciege desk) which is Atlanta's train system that goes to the airport and has a stop 3 blocks from the hotel.
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Great service
06/10/2008We traveled to atlanta for a mini summer vacation to visit the aquarium and coke factory. we were very pleased with the level of service we recieved and the cleanliness ...
We traveled to Atlanta for a mini summer vacation to visit the Aquarium and Coke factory. We were very pleased with the level of service we recieved and the cleanliness of the hotel. Great location- not too much "down town" from a safety perspective, but down town enough to walk to attractions and subway. Dining was expensive in town, try the peachtree mall food court, but be advised-closed on Sunday. Metro diner is good- but still pricey. Overall, we were very pleased with the hotel. We would definately stay here again.
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It was ok
05/23/2008Got the room from a last minute deal via travel website. i was supposed to get a room with view of downtown. what i got was a second floor room ...
Got the room from a last minute deal via travel website. I was supposed to get a room with view of downtown. What i got was a second floor room with view of parking deck and downtown. Room was not clean as i found old newspapers, half empty water bottles, Went to front desck and complained, got a room on the 12th (top) floor with a great view, That was what i was expecting. Very happy, nice room, thanks Nicole. Pool area seemed nice, think it actually had retractable roof!? Convienent to downtown.
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Would stay again!
04/10/2008We had a wonderful stay even though it was only a weekend stay. the staff was so helpful and kind. we used the concierge quite a few times for information. ...
We had a wonderful stay even though it was only a weekend stay. The staff was so helpful and kind. We used the concierge quite a few times for information. The two that we dealt with were extremely helpful. The gentlemen working out front got us a cab within 2 minutes of our request all three times that we needed them. Check-in and out went so quickly and smoothly. The pool area is beautiful and enjoyable with or without children. The options for breakfast, lunch, and dinner are great! I would recommend this hotel to everyone.
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