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I stayed at this hotel several times before, not too sure i'll stay again.12/13/2012
I've stayed at this hotel quite afew times as i travel to ft. lauderdale at least 4 times a year. generally the property has remained the same, but more ...
I've stayed at this hotel quite afew times as i travel to Ft. Lauderdale at least 4 times a year. generally the property has remained the same, but more attention needs to be given to simple details. i check in for a 5 night stay that was completely prepaid. During previous stays I was given the option of holding $50 on a credit card, or $100 cash, I always preferred the cash option. During my most recent stay i was advised that they dont take cash and would have to leave a credit card by a young lady at check in. i gave my card and confirmed that my stay was prepaid and that only $50 would be held on my card. i checked in and went to my room (533). there was a green ink mark one one the blue comforters, the sink was cracked, the carpet could use some cleaning, the tub took very long to drain. im not a complainer, but i did advise the front desk of these issues. the housekeeping staff were friendly, even the bellman were plesant (when someone WAS there to assist me), other than that, after a long day and a car cull of shopping bags, i had to unload the car and assist myself...which was fine because the bellman had to drop someone in the shuttle.The morning of checkout i recieved an unexpected bill under my door for my five nights. These charges were charged to my credit card even though i had already prepaid and confirmed this a checkin. I gave a young lady at the front desk a copy of my reciept. She realized the mistake, apologized and gave me a "new" bill that reflected a zero balance. The agent at the desk was friendly, however my problem was not completely resolved. I got back home on the 8th and the amount was still being held. I was advised that the hotel would need to make contact with the bank via e-mail. I called back the the hotel, i was passed from the front desk, to accounts, back to the front desk, back to accounts, and to the hotel manager....i left a message for the manager at the front desk and via voicemail...5 days later my calls have not been returned and there has been no resolve. I'm a pretty easy going person, and I'm very familiar with front office procedures as I also work in the tourism industry. This customers should not be inconvenienced for careless mistakes made by resort personel.
Nice hotel, next to highway. very comfortable bed.
NICE HOTEL, NEXT TO HIGHWAY. VERY COMFORTABLE BED.
Horrible Hotel... It's more like a run down neglected Motel12/03/2012
Do yourself a favor, don't stay here!!! this place is dirty, unkept, lack of maintenance, and is unsanitary.
Do yourself a favor, DON'T STAY HERE!!! This place is dirty, unkept, lack of maintenance, and is unsanitary.
Pictures are deceiving...12/01/2012
This hotel was horrible... upon check in, you can see the dust and dirt on the walls... no accountability at all... even after bringing certain things to the attention of ...
This hotel was horrible... Upon check in, you can see the dust and dirt on the walls... No accountability at all... Even after bringing certain things to the attention of the staff, the dirt remained on the walls... The hotel looks great in the pictures provided on the site... However, in person you'll see how dirty the hotel is... When I first walked into my room, it had the appearance of a clean room... But upon closer examination, I was able to find chewing gum in the pull-out couch, filthy carpets, humid mold smelling rooms, dirty tubs in the bathrooms. The restaurant staff were polite, and the front desk were polite also. Other than that, you'll feel like your in a run-down motel... DO NOT STAY HERE!!!! IT WILL BE A NIGHTMARE!!!! Especially if your accustom to 4-5 star hotels... This hotel is FAR from a 4-5 star hotel. It's more like -3 star...
Wasn't as impressed with my room as I was the lobby itself.05/30/2012
The first impression of the hotel was nice. the lobby and center area are very nice and extravagant and raised my hopes for the room quality. once i enter the ...
The first impression of the hotel was nice. The lobby and center area are very nice and extravagant and raised my hopes for the room quality. Once I enter the room, the first thing I noticed was a large stain on a black and white chair with a crusty/sticky 'something' on it. The bathroom was rather small but doable none the less, but the bathtub has a black haze in it with an obvious indication of a previous bath mat being there along with staining on the ceiling and grout lines. I was thrown off at having to pay for wifi, something that a cheaper hotel normally would have. Despite that, the beds were pretty nice but the cons out weight the pros. Not to mention a very loud party down stairs, easily audible on the 5th floor.