Important Hotel Information
- Please Note: There is a daily resort fee of 25.00 plus tax. This fee covers the following amenities: daily access to the complete fitness center located inside the Canyon Ranch SpaClub for up to two guests, unlimited in-suite high-speed Internet access, unlimited local and toll-free telephone calls, daily newspaper, free boarding pass printing, one free regular coffee at Cafe Presse and a 2-for-1 well drink, house wine, or domestic beer at La Scena, Oculus, Laguna, Fusion, or Salute lounges. Must be 21 years of age. Management reserves all rights.
Reviews
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This hotel ruined my vacation
07/16/2011First of all, i've booked this hotel with strip view and we got only partial strip view. that we can somewhat tolerate. second morning, we were tired to go ...
First of all, I've booked this hotel with strip view and we got only partial strip view. That we can somewhat tolerate. Second morning, we were tired to go down and get breakfast, so ordered room service. They said it will take 30 to 45 min. to be delivered. Figure hotel this big, must be lots of order, so we said OK. 30 min passed and 45 min. passed. After one hour, I called room service to find out that they don't have our order! We are so hungry by now, so we had to place order AGAIN. And that took them another 30 min to bring them up. Then we got drinks, but they forgot to put our food in the cart. Another 15 min wait. They were gonna charge me 50% of the bill, I said you got to be kidding! And after I complained they did not charge for breakfast. Another day passed and this time they didn't make our beds!!! What is going on with this hotel. All the dirty towels are on the floor where should be, but there were NO NEW TOWELS. I had to call house keeping. Hotel this big(in price also) what a terrible service. Even after what I told happened to the front desk at the time of check out, there were NO DISCOUNT WHAT'S SO EVER!!!! I definitely will not recommend this hotel to ANYONE. I certainly will never put my foot in this hotel ever!!!!!!!
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A comfortable hotel, but pricey.
07/11/2011The hotel was ok, but not worth the price. this was a holiday weekend so prices were high, but i checked the "off peak" rates and found that it was ...
The hotel was OK, but not worth the price. This was a holiday weekend so prices were high, but I checked the "off peak" rates and found that it was still a little pricey for what you get. The "resort fee" is really just a way to raise the room rate without publishing it up front. I am a Platinum member with the Intercontinental hotel group of which this hotel and thier sister property the Palazzo are a part of. That did not make any difference at this hotel and they would not extend the late checkout feature. Also, if you want to use your award nights with the Intercontinental you can forget it. I checked several dates and none of them was available to redeem your free nights. The room was well laid out, nice and clean. They put the mini-bar snacks in front of the TV in such a way that you could not use the TV remote since they covered the receiver. You could not move the snacks or you would be charged for them. If you wanted to change the channel on the TV you had to get up and point the remote over the snacks.
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This hotel made me feel welcoming
06/17/2011The staff was outstanding, always pleasant and helpful, ready to wish you a good day. did not have one bad experience with any member of the staff. the room was ...
The staff was outstanding, always pleasant and helpful, ready to wish you a good day. Did not have one bad experience with any member of the staff. The room was large, the beds comfy and the bathroom was huge. Would absolutely stay at this hotel again.
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Excellent
06/13/2011Everything was great. the hotel is very nice and the employees are friendly. would go back.
Everything was great. The hotel is very nice and the employees are friendly. Would go back.
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This Hotel was outstanding I would recommend this hotel to anyone who likes bein
05/15/2011This hotel was excellent, room service was great and really not pricey at all the quality of everything was way above my expectations......thank you to all the staff a ...
This hotel was excellent, room service was great and really not pricey at all the quality of everything was way above my expectations......Thank you to all the staff a the Venetian for making our honeymoom and Las Vegas trip one to remember!!!
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