Travel Reservations Center
Book Online or By Phone

Hyatt Regency Cancun

Hyatt Regency Cancun

Hyatt Regency Cancun

Reviews

Write a Review
  • This is a very Nice Hotel made for a nice visit

    02/07/2013

    Very nice hotel, clean, always came and cleaned your room. very nice place to have solitude. definately not a party place. but good location for the hotel zone. shopping in ...

    Very Nice Hotel, Clean, always came and cleaned your room. very nice place to have solitude. Definately not a party place. But good location for the hotel Zone. Shopping in the little mexican market is not possible. They harrassed us so much I just didnt end up buying anything. I am tolerate but they were literally in your face and wouldnt even let you look. Do the upgrade to regent club although we didnt use it all that much but came in handy when we did. oh and the time of year was prob wrong chose. wish i would of waited a month

  • It was a pleasure dealing with everyone. Loved the food in The Grill.

    12/20/2012

    The hotel was very accommodating. we originally had a room facing the street but when we requested a room with an ocean view we were able to get an immediate ...

    The hotel was very accommodating. We originally had a room facing the street but when we requested a room with an ocean view we were able to get an immediate change. Food was delicious and the concierge was helpful in scheduling a tour. A good time was had by all.

  • This hotel was not good!

    10/10/2012

    The air conditioner was poor. we always felt hot in our rooms. we booked for three people online and upon arrival they charged us extra 30 per night for the ...

    The air conditioner was poor. We always felt hot in our rooms. We booked for three people online and upon arrival they charged us extra 30 per night for the third person saying its based on 2 people even though we booked for three. Pool was nice and so was beach. The people that put the games together were awesome but hotel is not worth it.

  • Great location & beach

    06/08/2012

    Would recommend taking advantage of double resort credit offer.

    Would recommend taking advantage of Double resort credit offer.

  • Is This Really a Hyatt?

    05/16/2012

    I have stayed at numerous hyatt hotels and can say with certainty that is the worst hyatt by far. upon our arrival at the hotel, we were impressed with the ...

    I have stayed at numerous Hyatt hotels and can say with certainty that is the worst Hyatt by far. Upon our arrival at the hotel, we were impressed with the atrium lobby and design of the hotel. It was clearly an older hotel, but the public spaces seemed very well maintained and had a retro-modern look and feel. We were assigned a city/street view room, so we inquired about upgrading to an oceanview room. We were quoted $20 extra per night and went for it. We taken to a room on the 4th floor. Our initial impression of the room was fine. Minimalistic room, simple, with a great view of the beach and ocean. Upon closer inspection however, we found the room to be very filthy. Filthy is acutally an understatement. It actually was one of the dirtiest hotels that I have ever stayed at. The enamel on the bathroom tub was very badly peeling. The grout was peeling off and was dirty. The drain was rusty. The shower head had a green mildew slime around it. The wall just outside the shower had soap scum all over it. The floors were dirty and with hair. The bathroom area had a frosted glass door which was very stained. In the room area, the fabrics (chairs, bench, etc) was stained and we chose not to sit on it. The linens were very worn and poor quality for a 4-star Hyatt. The floors were dirty. The walls were marked up and dirty. There was garbage on the floor prior to our check-in. The only thing we enjoyed about the hotel was the view. It really was a remarkable view of the ocean. We did spend a lot of time by the beach which was very clean and the water was amazing. This hotel has a lot of potential but poor management with a lack of priorities has allowed this hotel to enter a state of unacceptable disrepair. I hope the Hyatt corporate office takes more time to train this hotel in cleanliness and mainteance.

Write a Review


Copyright © 2008 Travelocity Partner Network. All Rights Reserved.