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Never again!!! my wife and i stayed at the marquette on saturday, 12.22.2012 for our company christmas party. i had made the reservation two weeks in advance on ...
NEVER AGAIN!!! My wife and I stayed at the Marquette on Saturday, 12.22.2012 for our company Christmas party. I had made the reservation two weeks in advance on the Marquette website; we reserved an Executive King Suite. Our plan was to spend the day shopping, check in at the designated 3 pm time, shower and head to the Hollidazzle Parade before our party started. We arrived to check in at 4:00 (an hour past the posted check-in time) and were told our room was not ready and they had to call for housekeeping to clean our room. We waited in the lounge until the call came at 5:15. Needless to say, we were frustrated at this point. We still needed to shower and therefore missed the parade and had a frustrating start to what was supposed to be a relaxing evening. If there was a unique set of circumstances regarding the late check-in, we should have received a call from the hotel in the early afternoon when it was clear that the room would not be ready at the hotel check-in time. It is unacceptable to wait two hours past the designated check-in time. If there were problems with the previous guests, or staffing issues at the hotel, we were the ones who experienced the inconvenience. When we finally checked in, the clerk was pleasant, apologized and upgraded our breakfast to an American Breakfast. I asked to speak with a manager and one called promptly. I just wanted to know why it took so long to prepare our room when the hotel check-out time is noon. He said he would check into the problem, I never heard from him again. The Executive King Suite was a large room and the bathroom was also large and had been remodeled, but the main areas had outdated and worn furniture, curtains, and lamps. The hair in the Jacuzzi tub was gross so we passed on using the tub. The large red-orange rug/carpet that covered most of the floor was stained, the couch also had stains. This hotel is in serious need of updating. The cigarette butt on the floor at our front door was curious given that this is a non-smoking hotel. At check-out we were asked about our stay and I mentioned my complaints. The clerk pointed out that our breakfast was upgraded, although we only used one of the coupons. This was not a discounted budget hotel room, we paid full price and received third class service. I will never stay at the Marquette, nor will I use this hotel for business or recommend it to friends. The Hilton management needs to make changes to the property and how it is run.
Love this hotel- always clean and comfortable and a great location!05/17/2012
We stay here with friends for weekend outings several times a year. the location is great. the service is great and we have always had a clean comfortable room.
We stay here with friends for weekend outings several times a year. The location is great. The service is great and we have always had a clean comfortable room.
Wow! What a room!04/14/2011
When i stepped into our room i felt like a member of an elite club! it was beautiful! the bed was very comfortable, the room was large and there was ...
When I stepped into our room I felt like a member of an elite club! It was beautiful! The bed was very comfortable, the room was large and there was a fully stocked refrigerator. Our complimentary breakfast from our special package in the adjoining restuarant was delicious! I loved that the hotel was inside a large building with shops and snack shops. I also loved the fact that the building was connected to the dowtown skyway system. You could go for blocks in all directions without stepping foot outside. We really enjoyed our stay!
This hotel was a great. It's a perfect "business" hotel plus more.04/13/2011
The room was spacious. it was laid out like a home bedroom. the operation of the hotel was perfect for a business trip. the food was decent. overall its was ...
The room was spacious. It was laid out like a home bedroom. The operation of the hotel was perfect for a business trip. The food was decent. Overall its was great value.
The marquette was great! it is in a fabulous location. it is just a short walk to target field and right in the heart of downtown minneapolis. the parking was ...
The Marquette was great! It is in a fabulous location. It is just a short walk to Target field and right in the heart of downtown Minneapolis. The parking was also terrific. A special thanks to Earl who actually came after us outside the hotel when we started walking the wrong way!Tremendous Service!