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wonderful hotel for the money!10/07/2010
Loved this hotel! clean, great location, central to everything, lobby staff knowledgable and helpful. large marina right across the street with several good resturants within easy walking distance. also good ...
loved this hotel! clean, great location, central to everything, lobby staff knowledgable and helpful. large marina right across the street with several good resturants within easy walking distance. also good complimentary breakfast. really enjoyed our stay.
We loved staying here. we did zoo, sea world, padres game, beach and downtown. it was the perfect location for us. room was clean, comfy beds and great customer service. ...
We loved staying here. We did Zoo, Sea World, Padres game, beach and downtown. It was the perfect location for us. Room was clean, comfy beds and great customer service. Fresh baked cookies every afternoon that were delicious! Breakfast was busy but plenty of food.
Hotel had helpful friendly customer service07/31/2010
Room was small but clean and ...
Room was small but clean and comfortable
Poor - Completely unprofessional02/15/2009
I booked this reservation and paid for the room via online travel website. upon check-in i gave them a credit card for incedentals. upon check out the next morning ( ...
I booked this reservation and paid for the room via online travel website. Upon check-in I gave them a credit card for incedentals. Upon check out the next morning (just slept there) I double checked and there was zero balance. A couple of days later I get a charge to my card from them. When I called to ask why and get it reversed they said that it was because I didn't pay for my room (there was a $20 discrepancy between the online travel website charge and the BW charge). They said that they would check with online travel website . I asked to speak with a manager and they said that there wasn't one on staff. A couple of hours later the manager called and said they were waiting for a response from online travel website and would credit my account. 5 days later still no credit and no call. I called Best Western again to follow up. The manager said that there was nothing that they could do and that I needed to fix it on my own. When I threatened to report a fraudulant charge on my credit card she quickly changed her tone and within 10 minutes they said that they worked it out and would credit my account. It has taken 11 days for them to resolve this. This happened today so here's hoping that the credit goes through and I won't have to call back again.
Yacht Harbor Horror Hotel09/13/2008
Do not be fooled by the lobby. i repeat, do not be fooled by the lobby. you walk in to a wonderful and modern looking lobby/front desk. the staff ...
Do not be fooled by the lobby. I repeat, do not be fooled by the lobby. You walk in to a wonderful and modern looking lobby/front desk. The staff was friendly, but not very clear on anything. We were given a room on the 4th floor with a lovely view on a parking lot and the windows of the hotel across it. Let's start with stepping off of the elevator. There were no tiles anywhere in the ceiling. Exposed wires and pipes were all above us. Our door had NO inside lock and the room smelled moldy, yet had new furniture in it. Then there was the water. I actually think at one point the water that came shooting out of the shower was very cold . Give or take a few. Would I stay here again? No. Did I feel safe here? No. Would I let my friends/family stay here? No.