ReviewsWrite a Review
Excellent stay in Houston!11/15/2011
This hotel adjoins lakewood church via an underground tunnel. it was so convenient, and the room was outstanding.
This hotel adjoins Lakewood Church via an underground tunnel. It was so convenient, and the room was outstanding.
It was great hotel and vey beautiful!07/29/2011
Excellent place to stay while visiting houston. what a wonderful staff. the breakfast was great!
Excellent place to stay while visiting Houston. What a wonderful staff. The breakfast was great!
Return Calls! Reply to emails! Acknowledge Good Business!12/21/2010
Even though i have experienced great service from this hotel, i have a problem when phone calls are not returned and emails are not replied to. it's good business! ...
Even though I have experienced great service from this hotel, I have a problem when phone calls are not returned and emails are not replied to. It's good business! Not doing so will ultimately ruin a good relation! To make sure that I have been extremely fair in this statement, I followed up with the appropriate contact information so that I can be assured that there was no miscommunication involved or clerical error. This lack of business acumen lies with the front desk management, not the agents. They are wonderful. You might want to have a roundtable discussion regarding this matter at your next management meeting. It certainly needs to be addressed.
Good Hotel needing Sensitivity Training12/20/2010
This could be a great hotel once a few issues have been addressed. pros: abc the front desk agent is wonderful. she's very professional, responsive, and a true pr ...
This could be a great hotel once a few issues have been addressed. Pros: ABC the front desk agent is wonderful. She's very professional, responsive, and a true PR type. The restaurant manager and the entire restaurant staff were quite good. The bartender(male) is somewhat of a sourpuss, no personality! Most importantly of all, the three (3) front desk supervisor/managers lack personality, and all need public relation training. They need to be reminded that their image reflect directly on the hotel; guests will always remember that when deciding to rebook. And finally, corporate contracts(airlines) all have term limits and can't be viewed as a permanent source of financial security for the hotel's success. These are variables and not constants!
Best Hotel! Best Valet!08/28/2010
A cozy nights sleep with great service makes this hotel a great choice. the rooms are spacious and extremely comfortable. i had a front-room view this time, different ...
A cozy nights sleep with great service makes this hotel a great choice. The rooms are spacious and extremely comfortable. I had a front-room view this time, different from the side views which are serene and calming; however, my front view of the hotel was fantastic, too. The hotel has made some slight improvements since my last stay. The front desk agents are super efficient. Carmen handled everything with great care. The breakfast in the restaurant was delicious. Since this was a short stay, I did not get a chance to visit the bar; I will do that on my next stay. The valet service is consistently superb. ABC and XYZ always go the extra-mile for their guests.
- 1 - 5
- 6 - 10