Travel Reservations Center
Book Online or By Phone

Hilton Boston Downtown/Faneuil Hall

Hilton Boston Downtown/Faneuil Hall

Reviews

Write a Review
  • Poor Customer Care

    09/14/2013

    I flew to boston for the st. patrick's day parade and a celtic game with my girlfriend, anticipating a fabulous weekend!  upon arriving at the hotel, we were hungry ...

    I flew to Boston for the St. Patrick's Day Parade and a Celtic game with my girlfriend, anticipating a fabulous weekend!  Upon arriving at the hotel, we were hungry so we ordered food from room service.  Unfortunately, after an hour of waiting (after we were told it would be 30 minutes,) we had to call to find out why it was taking so long.  Then, finally our food arrived, cold.  We were so hungry at this point, we went ahead and ate. Early in the am, I was awoken with severe vomiting and diarrhea, which lasted 15-16 hours.  It was food poisoning.  I was so ill, my entire weekend was ruined.  I honestly felt like I was going to die.  The issue that I upsets me was how I was treated during and after, by the Hilton management and staff.  The Hilton has refused to reimburse me for my expenses (which included having to call a doctor) and has refused to take responsibility for my food poisoning.  Certainly customer care is not a concern of the Hilton.  This entire experience has been horrible, for the food poisoning to the way I have been treated.  I just wanted to share my bad experience with those that may want to stay here.

  • Quiet Area on Weekends

    12/06/2012

    Pleased with the hotel - have stayed here 3 times. most recent stay i had issue with heat. problem couldn't be fixed and they didn't offer any options. i ...

    Pleased with the hotel - have stayed here 3 times. Most recent stay i had issue with heat. Problem couldn't be fixed and they didn't offer any options. I persisted and eventually I was satisfied with the way it was handled. If they had just done this at the start instead of making it a hassle, it would have been a more pleasant transaction. Since they eventually took care of the problem, I would stay here again.

  • I would stay here again.

    10/14/2012

    Other than the tv on the fritz and having to pay for internet service this hotel was very good. i would stay here again.

    Other than the tv on the fritz and having to pay for internet service this hotel was very good. I would stay here again.

  • Nice hotel

    09/01/2012

    Fantastic location, staff was wonderful, room was beautiful and ...

    Fantastic location, staff was wonderful, room was beautiful and comfy

  • This hotel made me feel right at home.

    08/01/2012

    Although this hotel is in a noisy, busy area, the moment you step inside is peaceful. the staff was helpful and friendly and the hotel itself was spotless. i would ...

    Although this hotel is in a noisy, busy area, the moment you step inside is peaceful. The staff was helpful and friendly and the hotel itself was spotless. I would highly recommend this hotel to anyone desiring a peaceful nights sleep in a comfortable bed. Simply said, outstanding.

Write a Review