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Under going major construction09/30/2013
Had i known this hotel was under major construction i would have not stayed here. have stayed many times in the past. the manager jeff was not sympathetic at all. ...
Had I known this hotel was under major construction I would have not stayed here. Have stayed many times in the past. The manager Jeff was not sympathetic at all. He was a jerk about the construction noise and offered us no other choice but to move to a room with double beds in the same building????
5 Star for Management: Needs extensive updating01/08/2013
My wife and i stayed at the westin over the week of christmas. the hotel was full of families and is in a great location. the pool was spectacular and ...
My wife and I stayed at the Westin over the week of Christmas. The hotel was full of families and is in a great location. The pool was spectacular and the access to the beach was perfect. The hotel is a bit dated and needs to be updated. However, if you are not going to be in your room that much, then the pool and other amenities are fantastic. There are a ton of birds in the area and it makes for an impressive concert at dusk (I enjoyed this, some people may find it loud, but it was impressive). There is a coral reef directly off the beach (great fish). And the whale watching sunset cruise left from the Westin (highly recommend this during the Whale watching season). We had a couple of problems with our stay. The response to our complaints and issues were well received and properly handled by management. One issue was handled while we were still on property (noise complaint from the people staying above us, handled in an expedited manner), and another was handled after we returned home (a problem that killed half a day of our trip). Both the hotel management and the SPG management were prompt with their responses and were appropriate for our complaints. I feel that my concerns were well addressed and the hotel and SPG fully resolved the matter. Thus my overall rating for the management is 5. The rating for location and pool area is 5. In need of updates and cleanliness is a 3 (we paid a premium to stay over the holiday and the cleanliness did not match what we should have received).
For being a 5 star hotel, it needs improvements.01/03/2013
The hotel is a very nice hotel and located in a good place in la haina. they charged us $250 extra for a fee that we were not aware of ...
The hotel is a very nice hotel and located in a good place in La Haina. They charged us $250 extra for a fee that we were not aware of because it was a âresort fee.â This was supposed to be for water, a tote bag they provide us with and for a picture. The room has a lot of qualities when you walk in. Lots of water, birds, fish and so forth. Very relaxing to see. The pool was clean and offered a lot of amenities for both adult and children. Disliked the fact that they only have one restaurant, the food was mediocre and overpriced. $27 for a buffet that offers mediocre food. There was not a lot of selection. The snack bar is only opened until 2pm or 3pm I believe and you are paying about $4 for a cup of coffee and for $7 for a sandwich. I suggest you go drive about a mile or two down to the left of the hotel on Honoapiilani Rd and go to Java Jazz, and the other restaurants they have around the area. Itâs not walking distance so if you have a car it would be much better. Better value for your buck. Now letâs get to the rooms. There was a lot of water damage on the doors, ants and other little insects in the room. We called to let management know and they moved us rooms but it was the same thing. The robes they offer in the rooms had stains on them. Did not know if they were washed or not but it was disgusting. Bottom line is that for the price I paid I was not too happy with the quality of the hotel. If you really donât care about the rooms and cleanness then this place is the place for you. Employees were very nice and very helpful. The guys at the towel counter all they would do is be online watching sports and were chilled. The bartenders were also very nice and kept a conversation going.
Great Hotel ! Would stay again!09/12/2012
Great hotel..our first room wasn't so nice so we talked with the hotel manager and she upgraded us to one of their better rooms. this room was fantastic. ...
Great Hotel..Our first room wasn't so nice so we talked with the Hotel Manager and she upgraded us to one of their better rooms. This room was fantastic. Awesome views...Awesome cleanliness and Room Service was great. Word of Advise....if you are on a budget, try not to eat at the hotel restaurants. They are a little pricey! Aloha
My family and i stayed here and it was amazing.! we have stayed among the hawaiian islanfds before but the westin stood out. it was beautiful even though rooms looking ...
My family and i stayed here and it was amazing.! We have stayed among the hawaiian islanfds before but the Westin stood out. It was beautiful even though rooms looking onto the mountians were breath taking. I would recomend the buffet it is expensive but 100% worth it. Also if you stay there check out the Whalers Village next door we ate breakfast lunch and dinner there! There is a McDonalds and some other places but best of all "Nikki's" they make AMAZING food they Maui ribs were to die for! and yogurt land right across was amazing went every day. Going for a walk along the beach was a favorite the view was amazing and lots of nice picture spots. The pools are so clean and the slide is a blast the employees are so kind and thoughtful. I hope some of you go here and see for yourself but i garentee you wont be dissapointed.
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