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Ramada Plaza Marco Polo Resort

Ramada Plaza Marco Polo Resort

19201 Collins Avenue
North Miami Beach, FL US 33160 Map It

Reviews

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  • i was very please with this hotel and the staff was very nice and friendly

    07/26/2012

    Hotel was a little far from south beach but that turned out to be a good thing, food and shopping was very close and easy to get to, went as ...

    HOTEL WAS A LITTLE FAR FROM SOUTH BEACH BUT THAT TURNED OUT TO BE A GOOD THING, FOOD AND SHOPPING WAS VERY CLOSE AND EASY TO GET TO, WENT AS A GIRLS GETAWAY AND NOW IM REALLY THINKING I COULD MOVE THERE....THANKS FOR MAKING FEEL COMFORTABLE MARCO POLO CREW

  • Great location, horrible customer service

    07/25/2012

    This hotel is in a great location and i certainly am not complaining about the price. the room was clean, comfortable, and had all the amenities i had expected and ...

    This hotel is in a great location and I certainly am not complaining about the price. The room was clean, comfortable, and had all the amenities I had expected and in good working order. The problem was customer service. Rude, indifferent, and arrogant. That about sums it up. Example: I had to wait in line with my 4-year-old son for 45 minutes to check in because the check in process was poorly organized (we were only 3rd in line!). When I mentioned it to the check-in clerk, all I got back was "We're busy today." No apology of any kind, no smile, just nothing. And the same attitude continued throughout our stay. Breakfast: yes, it is included. Nice touch, especially if you have young children. However, my son and I only went to breakfast once. The next day we had cheese and crackers in our room. - The food selection is very poor, and the crowd is obnoxious. Not worth coming downstairs for. A few more words about the crowd. A bunch of guys staying next door to us was smoking pot non stop. There were multiple family reunions going on so the downstairs was constantly swamped with people. Guests treated the free breakfast as something to be conquered and acted accordingly. What I'm trying to say is that if you decide to save some money in a tourist favored location, you should expect a certain crowd. I wish I had realized that before I booked our room. All in all, although it was a great deal from the monetary perspective, I'll pay extra next time at a different hotel to have the comforts I look for when on vacation.

  • The staff members were pretty nice, but did not care for one of the females in c

    07/08/2012

    I loved the location of the hotel in relation to the supermarket, road exits/causeways, and the oceanfront view was great. we could see as far down as downtown miami. ...

    I loved the location of the hotel in relation to the supermarket, road exits/Causeways, and the oceanfront view was Great. We could see as far down as downtown Miami. From the outside, the hotel doesn't look too bad, but it is a little old looking inside. The room w/ king size bed and kitchen was pretty spacious.

  • No no no

    07/03/2012

    You pay for the ocean view.the kitchenette was ok everything else was just wrong. the front desk staff was rude. my room had bugs. the lock on our door ...

    You pay for the ocean view.The kitchenette was ok Everything else was just wrong. The front desk staff was rude. My room had bugs. The lock on our door broke. There was no directories or information in the room. Not even a local phone book. The breakfast was awful. Just no. The Internet never worked. The furniture was old I know this is supposed to be a 3 star hotel but it just didn't even live up to it.

  • Very rude Staff!

    06/21/2012

    The staff needs an attitude adjustment!!!!!!!!!!!!

    The staff needs an attitude adjustment!!!!!!!!!!!!

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