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Ramada Plaza Marco Polo Resort

Ramada Plaza Marco Polo Resort

19201 Collins Avenue
North Miami Beach, FL US 33160 Map It

Reviews

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  • Atrocious Customer Service.

    09/05/2013

    3 stars? more like 0 stars. when i read some of the reviews on here, i thought : how bad could it possibly be? oh it's bad. this hotel has ...

    3 stars? More like 0 stars. When I read some of the reviews on here, I thought : how bad could it possibly be? Oh it's bad. This hotel has atrocious staff who have zero knowledge of what guest service is.They are arrogant and negligent and this hotel is headed down the drain if they don't get rid of 95% of their staff. Apparently "somebody will be up in 5 minutes to assist you" means "nobody will ever go upstairs to assist you" When you're on vacation, your objectives are to relax and have a good time. That will not happen here. Concierge does not have any knowledge of ANYTHING. Why on earth would you offer false information? The pool closed at 8 as well as the fitness center. I've never been to a hotel that closed everything so early. You're on vacation you should be able to go at least until 11:30- Midnight! Vacation is for relaxation and comfort and fun not for a million un-reasonable rules. Be prepared to eat stale bagels and half-frozen pancakes every morning. ZERO variety for the breakfast I haven't looked at a bagel in 3 weeks. This hotel left me aggravated and even more stressed than when I got there. Also to mention, the halls and furniture smelled awful. Maids never changed your sheets yet had the nerve to leave an envelope for a tip at the end. NEVER AGAIN!!!!! 

  • Great location, but dated throughout

    08/22/2013

    This hotel was built in 1967. my room had hight tables and lamps original from that time. bathroom fixtures were not as old, but very dated as well. everything you ...

    This hotel was built in 1967. My room had hight tables and lamps original from that time. Bathroom fixtures were not as old, but very dated as well. Everything you see not oly seems old, it is old. Air conditioner was working well, but was noisy with its grill in need for cleaning. Pool seems to have a jumping board that was removed, it has 8 ft depth in that area, so if you come with little kids, they won't be able to use half of the pool as it is too deep for them. Beach is great, but access to it locked at 8:00PM when pool closes and you have to walk around for access. Now the positives. The room was clean and service was impacable. Location is terrific. Bed had a great mattress. Overall - three star, as advertised.

  • Do not make the mistake

    06/02/2013

    I would not recommend marco polo beach resort, it is a waste of money. the guests are not allow to eat pizza or have a drink around the pool, you ...

    I would NOT recommend Marco Polo Beach Resort, it is a waste of money. The guests are not allow to eat pizza or have a drink around the pool, You can buy pizza in the resort and also buy drinks at the pool bar but you can't eat or drink near the pool, a total contradiction. The treatment guests receive from the management is very lack of professionalism; they are constantly on top of guests giving orders regarding what you can or can't do, so you don't feel comfortable at all. There are a limited amount of umbrella I would say no more than 7 because at 10 am in the morning you won't find an umbrella, on the other hand if you go to the beach they have more than enough umbrellas for RENT, $18. The rooms are not worth the money they charged, they are old and dark. We are not returning to this hotel. Oh. The lady at the pool bar is very nice and helpful.

  • Very Disapointed

    06/01/2013

    I would not recommend marco polo beach resort; it is a waste of money. the guests are not allow to eat pizza or have a drink around the pool, you ...

    I would NOT recommend Marco Polo Beach Resort; it is a waste of money. The guests are not allow to eat pizza or have a drink around the pool, You can buy pizza in the resort and also buy drinks at the pool bar but you can't eat or drink near the pool, a total contradiction. The treatment guests receive from the management is very lack of professionalism; they are constantly on top of guests giving orders regarding what you can or can't do, so you don't feel comfortable at all. There are a limited amount of umbrella I would say no more than 7 because at 10 am in the morning you won't find an umbrella, on the other hand if you go to the beach they have more than enough umbrellas for RENT, $18. The rooms are not worth the money they charged, they are old and dark. We are not returning to this hotel. Oh. The lady at the pool bar is very nice and helpful.

  • Enjoyable Weekend Stay

    04/09/2013

    Stayed at the resort as a part of a wedding party for 2 nights. after reading previous reviews, i was somewhat skeptical about staying there, but after arriving there, my ...

    Stayed at the resort as a part of a wedding party for 2 nights. After reading previous reviews, I was somewhat skeptical about staying there, but after arriving there, my fears were relieved. The service was very good and the room was excellent with a balcony and ocean view. There weren't no bad smell or odors in the room or hallways. The valet service was good, just use common sense and call 30 mins ahead of time for my vehicle and it was there when I got downstairs. The location was also great.

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