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Hilton San Francisco Union Square

Hilton San Francisco Union Square

333 O Farrell Street
San Francisco, CA US 94102 Map It

Reviews

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  • Avoid it

    07/27/2013

    The lobby was noise,busy, feels like being in central station. from the lobby to your room you have to walk a long distance. basic things in the bathroom  (like ...

    The lobby was noise,busy, feels like being in Central Station. From the lobby to your room you have to walk a long distance. Basic things in the bathroom  (like soap or shampoo) were missing. The bathroom door is a sliding type giving no privacy. Matresses were in bad shape, deformed.

  • Slow Service but Good Location

    06/28/2013

    Service to check in and out were extremely slow.  three people were being helped and there was one other person in front of me.  i had to wait 12 minutes ...

    Service to check in and out were extremely slow.  Three people were being helped and there was one other person in front of me.  I had to wait 12 minutes before I was finally helped.  Then on top of that....it took them another 10 minutes to process my reservation and give me the room key?  What's the point of reserving a room online if they still need to process your information when you get to the counter???   The rooms are really small.  If you have the french doors to the bathroom open, you can't open the front door.  2 people can't be in the bathroom getting ready (putting on makeup), so 1 of us had to get ready on the other room.  Not all rooms are refurbished, so make sure you ask for one that is.   The location is great though.  Right in the heart of SF.  I should know since I am a local, but was treating my Best Friend to a night out and figured we'd be out all night and it would be more convenient to get a hotel room instead of going back to our apartments.  

  • One of the dirtiest hotels... EVER!

    01/04/2013

    Upon check in, there was dirty pizza boxes stacked in the hallway. in the room, the bed was made but there was trash on the floors in the bathroom, trash ...

    Upon check in, there was dirty pizza boxes stacked in the hallway. In the room, the bed was made but there was trash on the floors in the bathroom, trash in the dresser, uneaten foot on the floor, dirty "tissues" under the bed, hair on the toilet seat and enough dust on the TV stand to grow a garden. I asked for the room to be cleaned and all they did was empty the trash cans. I complained to the hotel manager and he sent the house keeping supervisor. I pointed out the dirty issues and left to have a drink being assured it would be cleaned. upon my return, the floor still hadn't been cleaned & there was still an inch of dust. Then I steped on a straight pin left in the carpet and found a HAIR in the bed! I called again and got a different manager. She said she would "put my complaint in the comments area of my reservation so I could talk to the manager in the morning. She blew me off and defered it to someone else. I woke up with a sore throat from all the dust in the room. Then at midnight, the housekeeper ran into the wall of the hallway with dishes crashing everywhere! It was the worst night of sleep outside a combat zone. The morning manager apologized and offered me an upgrade the next time I stay at the hotel. Totally unacceptable! I'd rather stay at a fleebag hotel and pay half as much. At least then I would expect it to be dirty. The Hilton is going down hill fast. They won't be getting my business again.

  • Large, busy, comfortable, expensive.

    01/02/2013

    Extremely large, 13 clerks registering guests. the lobby was huge, lots of seating, but not cozy. a lot of walking to get from the lobby to the 1st tower where ...

    Extremely large, 13 clerks registering guests. The lobby was huge, lots of seating, but not cozy. A lot of walking to get from the lobby to the 1st tower where we stayed, then much more to get to the parking garage in the center of the hotel. Down to the lobby, across to another set of elevators, up to parking lot.... $53 to self park for 24 hours. Starbucks in lobby! The room was comfortable and clean, but not luxurious by any means. Our room in the 32nd floor had an awesome view! Very expensive, have stayed at other hotels for 2/3 the money and been as comfortable.

  • Good location and friendly staff.

    10/25/2012

    Walked to everything - shopping, restaurants, bars, embarcadero - we could even walk to fisherman's wharf, although some might want to take a cab.

    Walked to everything - shopping, restaurants, bars, Embarcadero - we could even walk to Fisherman's Wharf, although some might want to take a cab.

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