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Holiday Inn NEW YORK CITY-MIDTOWN-57TH ST.

Holiday Inn NEW YORK CITY-MIDTOWN-57TH ST.

440 West 57th Street
New York, NY US 10019 Map It

Reviews

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  • Great location

    09/20/2013

    This hotel was a great place to stay. close to many attractions and subway stations . hotel was very clean and quiet . restaurant was good , although a little expensive for what ...

    This hotel was a great place to stay. Close to many attractions and subway stations . Hotel was very clean and quiet . Restaurant was good , although a little expensive for what they offer. I would stay there again.

  • Overall good hotel, nice size rooms, poor a/c

    07/16/2013

    This was my second time at this hotel. on both visits i found the staff to be very friendly. the rooms are larger than you often get in nyc. this ...

    This was my second time at this hotel. On both visits I found the staff to be very friendly. The rooms are larger than you often get in NYC. This visit was during a heat wave. My room faced west and had the full afternoon sun. I kept the curtains closed the entire time but the poor air conditioner couldn't keep up. It was blowing cold air, but not enough. The room was always too warm. Maintenance told me they would look at it, and they did stop by, but they were unable to improve the situation. If you stay here during hot weather, get a room facing East or North.

  • Worst Hotel Stay of My Life!!!!!!!!!!!!!!

    07/07/2013

    Checked in to find a maintenance/housekeeping worker in our room. he was unable to provide an explanation for why he was in the room, but said it was ready ...

    Checked in to find a maintenance/housekeeping worker in our room. He was unable to provide an explanation for why he was in the room, but said it was ready for us. We noticed a very foul, musty odor with an overlaying chemical smell immediately and saw that the windows were open, the carpet was damp and the t.v. did not work. The hotel was sold out, so our room was changed to the only other room available in the entire hotel with two double beds, which was due to be renovated beginning the next morning, so we were told we would have to move to a new room the second night of our stay. The desk manager was apologetic about the situation and he promised us he would take 50% off our first night’s charge and assured us that we was on duty until 7a.m. and would block a very nice renovated room for us on an upper floor and we should be able to move in first thing in the morning. The second room was definitely due for renovation: There was black mold spotted all over the bathroom ceiling, the toilet didn’t flush easily, the wallpaper was stained and peeling and the carpet had spots. We went out to eat and returned to our new room around 11:00 pm. As soon as we got off the elevator to our floor, we were hit by an extremely strong, pungent, skunky odor that seemed very likely to be marijuana smoke. The smell was so strong that it permeated our bathroom area and the area around the door to our room. My husband called the Front Desk and spoke to the manager who assured him he’d send security up to investigate. The smell didn’t subside for several hours and my daughter and I had difficulty breathing due to our asthma, so we didn’t get much sleep. After a mostly sleepless night, we were awakened around 7:30 a.m. by sounds of banging and sanding from the renovation work happening in other rooms on either side of ours. We tried to ignore the noise and get a little bit more sleep, but at 9:00 a.m., a front desk clerk called our room and said we needed to move out so the renovations could begin in our room. It was fairly intrusive to be woken at 9:00 a.m., especially after such a rough night and awakening earlier from the construction noise. The clerk didn't know anything about what the manager promised the night before and was very unhelpful and told us no rooms were ready yet and that we’d have to get out of the room and leave our luggage with the hotel staff until a room was available in the afternoon. She also said she couldn’t guarantee whether we would get a newly remodeled room – she said the hotel was sold out so we’d have to get whatever was available. After the experience we had the night before, it was only reasonable to expect that we would be taken care of by the staff. We spent the next 2 hours being treated extremely disrespectfully by argumentative hotel staff members, including the general manager, who refused to resolve the situation they created. All we wanted was to move into a clean room before we left for the day so we wouldn't return to a similar situation that night. It was not our fault the hotel was overbooked, and it was absurd how badly we were treated. It got to the point that we ended up booking a room at the Hilton at 1335 Avenue of the Americas, which had a beautiful clean room available immediately and friendly courteous staff to help us during our stay.

  • Extremely noisy

    04/03/2013

    Too expensive for the place. bed were pretty uncomfortable. too ...

    Too expensive for the place. Bed were pretty uncomfortable. Too noisy

  • Overall we were happy with this hotel, especially for the price and location. On

    01/21/2013

    Only had 2 complaints: room was very quiet except that we could hear the doors closing in the hall -- loud slams. not a good design. other problem was that the ...

    Only had 2 complaints: Room was very quiet except that we could hear the doors closing in the hall -- loud slams. Not a good design. Other problem was that the room only had sheer curtains and lights from the outside kept me awake the first night. On the plus side, the gym is huge for a hotel gym. Much better equipment than most. Location is great. Ran in Central Park and found great breakfast sandwiches at deli 1/2 block away.

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