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Verbally abusive doorman08/13/2013
You would think that an irish hotel would be hospitable but not the case with phoenix park hotel. the doorman/bellman, charles, was mean and rude. was spitting angry with ...
You would think that an Irish hotel would be hospitable but not the case with Phoenix Park Hotel. The doorman/bellman, Charles, was mean and rude. Was spitting angry with me; literally, spit was flying out of his mouth. All over a miscommunication about parking. He started yelling at me as I entered and followed me into the lobby still verbally abusing me. I was traveling alone, so after my run in with Charles, I didn't go to bar as planned, instead I stayed in my room afraid to cross his path on the way. I immediately emailed the hotel from my room and the next morning reported the incident to the front desk staff, asking them to please make sure the manager saw my email. They assured me they would make sure he saw it. The general manager, David, has not replied to my email so he either doesn't care or his staff didn't share the email with him. I visit DC often but will not return to the Phoenix Park.
Super Comfortable Beds07/03/2013
Short review: hotel rooms are very small, staff isn't reliable, rooms are clean and in good condition with a good location, and they had the most comfy beds i' ...
Short review: Hotel rooms are very small, staff isn't reliable, rooms are clean and in good condition with a good location, and they had the most comfy beds I've ever slept in. Good if you plan on spending almost literally no time in your hotel.Â All-in-all, this hotel is just fine. Nothing spectacular, the staff is not attentive and the maid was kind of rude, the room was extremely small and the tub didn't drain correctly. No counters in the bathroom (with 4 people was a nightmare), no dresser space and limited hangers in the closet (that would be fine if the room was a bit bigger, but many times we were stumbling over things.) However, I will say that the beds are the best hotel beds I've slept on, and all 4 of us had 2 pillows with extra in the closet if we needed. Since we spent most of our time out of the hotel, it was fine that the room wasn't 5-star. We had 4 adults in the room, and I wouldn't want to have stayed in there more than an hour or two a day.Â The hotel didn't have our reservation when we arrived, they had us arriving the next day. That was upsetting, 2 of us had to sleep on a pull-out bed. Sure the suite was cool, but again, we weren't there but to sleep so the pull-out bed was disappointing. We did get breakfast vouchers, so I'm not wholly disappointed with them but the point is to do it right the first time, isn't it? We had to move rooms (obviously) and were told that since we would be out all day, a bellman would place our things in the new room for us if we packed everything up and our keys would be ready for us when we arrived. The gal at the desk, however, didn't write any of this down, didn't put it into the computer or talk to the bellman on duty. Big surprise that none of it happened and we had to do it ourselves.Â The maid was rude, she complained to us about having to move our stuff to make the beds. The room was so small there wasn't anywhere we could have put our things that was out of the way. Period. There was no dresser and barely any closet space and 4 adults with a full week's worth of things, where, prey tell, should I put my suite case so that you're not inconvenienced??Â
Beautiful Historic Hotel!06/02/2013
My wife and i had our wedding reception at this beautiful hotel in may of this year. the staff was wonderful to us and our guests. the rooms were beautiful! ...
My wife and I had our wedding reception at this beautiful hotel in May of this year. The staff was wonderful to us and our guests. The rooms were beautiful! The views were fantastic. Just a short walk to the Capitol and Union Station right across the street. Our wedding coordinator, Tracy Zahn, was amazing. Our wedding reception and our stay at the Phoenix was everything we ever imagined. They made such wonderful memories for us. If you are having a wedding or an event, Tracy Zahn, makes you feel like you are her only priority. She is passionate about what she does. Our guests just raved about the food. Everyone who works on the catering/event team really took care of us and our guests.
Terrific, atmospheric hotel in a highly convenient location.04/09/2013
We were very enthusiastic about the phoenix park, which combined charming details--it is not just another plastic businessperson's hotel--with modern conveniences. the bed was comfortable (and because ...
We were very enthusiastic about the Phoenix Park, which combined charming details--it is not just another plastic businessperson's hotel--with modern conveniences. The bed was comfortable (and because it is high off the floor, a footstool was thoughtfully provided). In the closet were bathrobes, extra pillows, two suitcase stands, an iron, and even an umbrella. The bathroom was up-to-date: I loved having the option of a tub, and the shower had an extra-large head. Staff was pleasant and helpful. Five minutes from Union Station; about fifteen from the National Gallery. We're going back: We already have our reservations.
Great location, great staff04/02/2013
This is an old hotel, a bit down on it's heels, but nonetheless gracious. the rooms are small. the staff is friendly, helpful and eager to please. overall, this ...
This is an old hotel, a bit down on it's heels, but nonetheless gracious. The rooms are small. The staff is friendly, helpful and eager to please. Overall, this is a charming fine old hotel from a bygone era.
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