Important Hotel Information
- Guests must be at least 21 years of age to check-in at the hotel.
A daily 20 USD resort charge covers the following: Self-parking for one vehicle, Shuttle service to downtown from 8:30am to noon, High Speed Internet Access, Unlimited local and 1-800 telephone calls, Lobby refreshments, including Starbucks� brewed coffee in the morning, and virgin Mojitos and fresh-baked cookies in the afternoon, Bottled water replenished daily (based on usage), In-room umbrella for use during rain, Bathrobes and matching slippers in all guest rooms, Pool towels for all watersports adventures as needed, Poolside refreshments daily, including fresh-blended fruit smoothies, popsicles, and iced cool towels, Free children�s menu options at Coral Crab Caf� for kids 5 and under (one free meal per paying adult), & An assortment of Key West coupons.
ReviewsWrite a Review
Really clean and comfortable rooms!10/17/2013
Nice pool and clean. (i was disappointed that they said the jacuzzi has not been working for sometime... ) rooms are comfortable and spacious, we had 6 people in our room, ...
Nice pool and clean. (I was disappointed that they said the Jacuzzi has not been working for sometime... ) Rooms are comfortable and spacious, we had 6 people in our room, and it was really comfortable. Beach is right across the street, and dubal street is a few minutes away. The bus shutter is awesome! and you can rent scooters, which we did for the whole weekend and it was really fun! The staff that gave us some info for visiting some of the shops and restaurant was really helpful! What I didn't like too much was the bar/restaurant because the bartender water down the drinks, and the food was not so fresh. Besides that I enjoyed staying here, and probably will go some time again. Thanks!
Ok Hotel, Not Great12/27/2012
My husband & i were really excited to schedule a stay at the sheraton. we requested an ocean view and paid the extra $40 per night. upon arrival, our ocean view ...
My husband & I were really excited to schedule a stay at the Sheraton. We requested an ocean view and paid the extra $40 per night. Upon arrival, our ocean view was that of the highway with a glimpse of the beach off in the distance. The room was noisy (could hear traffic). Our suite included 2 T.V.'s but only 1 worked. Woke up in the middle of the night to turn up the air conditioner. Looked EVERYWHERE. Couldn't find it. Called the front desk and was told that the thermostat was located BEHIND the T.V. Go figure. Then, when we attempted to schedule a cab for our early morning flight out (shuttles aren't available until 9am), the front desk said to call back 15 minutes before you need to leave and they'll have a cab ready. Lastly, the beds are very high. My husband is 6ft tall and had to hop into the bed at night and jump down in the morning. To be fair, our waitress at the cafe' (Dale) was very pleasant and helpful. Monroe at the front desk was extremely nice & informative upon check-in.
Nice and comfortable12/13/2012
We spend a saturday night with my wife. the hotel is nice, just in front of bathers beach. rooms very clean and comfortable. nice decoration, nice gardens, good swimming pool, ...
We spend a saturday night with my wife. The hotel is nice, just in front of Bathers beach. Rooms very clean and comfortable. Nice decoration, nice gardens, good swimming pool, and friendly staff. Omar and Grace from Argentina
The room was fabulous. Location has pluses and minuses.08/09/2012
I really liked the hotel and the rooms. the rooms were clean and comfortable. the hotel is convenient to smather's beach and was nice and quiet but not convenient ...
I really liked the Hotel and the rooms. The rooms were clean and comfortable. The hotel is convenient to Smather's Beach and was nice and quiet but not convenient to sight seeing, restaurants, or other activities. There is nothing close so walking somewhere for food is not an option. We used the pool and ate at the restaurant once. The pool was nice and clean and the food at the restaurant was good but pricey. Also, one night we were told that it would be an hour wait and you cannot order food at the bar. This was a major inconvenience the first night there. I know that the Hotel had a shuttle that went downtown but I was very glad that I had a car for convenience. I would recommend this hotel for families but if you want to know something, you have to ask. I read that there was a free breakfast and spa services but don't know where it was or if there really was one. There was no information in the room.
Our hotel was nice as well as the staff. It was a little too far from down town07/28/2012
The hotel and staff were great but i have only one complaint. when housekeeping came in to remove the trash from the trash cans, they also threw away our souvenir ...
The hotel and staff were great but I have only one complaint. When housekeeping came in to remove the trash from the trash cans, they also threw away our souvenir cups from the counter in which we wanted to save, and the towels that I had hanging on the rack and counter. I think they should only remove items in the trash and not on tables or counters. Other than that everything and everyone was nice and helpful.
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