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Hope You Don't Have Any Problems08/05/2012
Let me preface this bad review with the fact that the hampton inn chain is one of my favorites and i tend to regularly stay in hampton inns when i ...
Let me preface this bad review with the fact that the Hampton Inn chain is one of my favorites and I tend to regularly stay in Hampton Inns when I travel, both with and without my family. The problem is not the chain, but this particular Hampton Inn. I booked in here with friends for two years in a row while coming in July to participate in the Pittsburgh Vintage Grand Prix. The first year they managed to screw up the booking and we got rooms with single beds rather than the two beds we had originally booked. We figured it was just something that happened and booked again, earlier this time for this years event...big mistake. After 10 hours of driving to Pittsburgh, towing trailers, then several more hours of setting up in Schenley Park and registering for the event, we were looking forward to hot showers and a good nights sleep. Problem was when we checked in, the night manager told us our three month old reservations had been canceled. With a smirk on her face (I'm not lying, it seemed like she was going to start giggling about it) she said they were all booked up and there was nothing she could do about it. She actually tried at that point to walk away from us, but one of the guys insisted that she help us find another place to stay. She did at a sister hotel some 5 miles further away and we did finally get a place to stay but you can understand why we were more than a little upset by all this. After the event, as Hilton Honors members, we contacted Hilton and filed complaints...we had lost 3 out of 5 of our reserved rooms. We waited to hear from the Hampton Inn, but no one contacted us...so we filed a second complaint about that and finally, 4 weeks later I got a phone call from the general manager. After all this, he said he didn't know why our reservations had been canceled, but there was nothing he could do about it. He didn't know who the night manager was we dealt with and didn't have anything to add to that. In our entire 6 minute conversation, he nevered offered an apology or indicated in anyway that he was sorry about what we experienced. I was stunned and was more angry after listening to him than I was before we spoke. As a place to lay your head, you can find better places to stay in Pittsburgh and certainly you deserve an establishment that places more of a premium on your custom than this place. How this hotel succeeds despite this inept management is beyond me, but why spend your money staying somewhere that could care less about you. As a sidebar, this year (without notice) they changed their parking policies and have begun to charge $14 a night for parking fees. We've had problems twice and have had no positive interaction with hotel management about this. Book here at your own risk...you can't say you weren't warned.
Second stay; Second problem01/04/2012
We had an issue at this same hotel in early november with a lack of service and problem solving from the management staff. they wrote us a (not apologetic) letter ...
We had an issue at this same hotel in early November with a lack of service and problem solving from the management staff. They wrote us a (not apologetic) letter and asked us to give them another try. As the hotel is near family and the breakfast is included, we tried again over the New Year's weekend. Unfortunately, we found more issues. We had called and arranged for a late check-in. Upon arrival the front desk clerk greeted us by name (expecting our late arrival at the time we stated and did, indeed, arrive). He was running a night audit and thus the computers were down. He took copies of the debit card, hilton honors card, and ID. We had made two reservations. One for two nights and an additional reservation for a third night. We double checked with the front desk the first morning and were assured everything was in order. By the third night, we were locked out of our room (around 9:15-9:30 pm - not terribly late); our personal items in the room still. We came to the front desk and they simply gave us another key. The final morning, we checked our debit account to pay some bills before departing and found the account charged for 4 reservations (12 nights!). Well - one notices if that much money comes out of the checking account all at once. The front desk attendants spent some time informing (arguing with) us that we didn't even have reservations (what? we've been there three nights, spoken to multiple front desk employees and said hello to the same housekeeper we had from the first trip (thank you, Tina, for continuing to do a great job with the room - she is the only bright light left at the Hampton Inn in Pittsburgh). They needed some time to look into and at our departure a few hours later we were informed that they found 4 reservations but everything had been cleared up but we would be unable to get a receipt (that front desk clerk, a young girl, was very nice). OK. When we returned home, we checked the debit account again and had been over charged by $200. We have called and have been told it could be 72 hours before we see a credit in the account. What? I can no longer come up with any reasons to think that if I stay at this location again there won't be a problem. I've always been a huge Doubletree fan, but went for the value of the Hampton for family visits. The Doubletree is next door to this hotel. Two issues with front desk service and ability between November 4, 2011 and January 2, 2012. The front desk should never argue with the guest - especially over whether we actually had a reservation or not AFTER we had already been there 3 nights AND then they find 4 reservations? Something is certainly rotten at the Hampton. The rooms are clean, the rooms are nice - as nice as many Doubletree hotels I've stayed at, the breakfast is warm, and I otherwise enjoy my stay there. It just becomes a hassle when it should be simple.
Good, basic stay in Oakland11/03/2011
Location: great if you are visiting a nearby university or hospital. less so if you plan to spend much time downtown, are heading to a game, etc. but compared to ...
Location: Great if you are visiting a nearby university or hospital. Less so if you plan to spend much time downtown, are heading to a game, etc. But compared to downtown, the price is right. Arrival: Longish, but easy ride from the airport on the 28X bus for $3.25 (vs. a $50 cab ride). Check-in: a breeze, despite it being a busy weekend (Halloween + Steelers game) and the late hour. Room: Relatively large, clean, comfy, quiet (sometimes). Bed: Very good compared to others Iâve stayed at in this chain. Staff: Very polite, friendly and helpful. Good stuff: Free internet, breakfast included, parking, and walkable to âdowntown Oakland.â Also, the free shuttle was a great add-in that Iâd not expected, but made good use of several times. Bad stuff: No real downside, except know what you are getting, and ask for a quiet room (away from the highway), or post your âdo not disturbâ sign if getting any sleep after 8:00am is part of your plan.
Just what we needed.07/15/2011
We were checking out colleges in pittsburgh and the hotel location was great. we were able to walk to many locations and they had a shuttle that could take us ...
We were checking out colleges in Pittsburgh and the hotel location was great. We were able to walk to many locations and they had a shuttle that could take us to within 3 miles of the hotel. The staff were very helpful.
Great place in Pittsburgh02/04/2011
We always stay here in pittsburgh. it's close to everything, easy to get to and is very comfortable. rooms are pleasant, nicely decorated and the free coffee/tea/hot ...
We always stay here in Pittsburgh. It's close to everything, easy to get to and is very comfortable. Rooms are pleasant, nicely decorated and the free coffee/tea/hot cocoa bar 24/7 is a great addition.