HELP - Vacation Packages

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Vacation Packages
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Most common customer service questions:


Change a Reservation

Can one person (or more) in a group booking cancel or modify their vacation package?
Because all changes to a vacation package reservation must apply to all passengers on the record, modifications cannot be made for individual vacation package travelers.

Can changes be made to a vacation package booking once ticketed?
Changes can be made to a vacation package booking once ticketed provided that the airfare rules allow changes and/or the change is made prior to 12:01AM Central Time of the date of departure.

No changes can be made on or after the departure date.

Can I change ONLY the air portion of my vacation package, either the outbound or return flights?
Because a vacation package is a booking that includes both air + hotel, flight dates cannot be changed without also changing the hotel portion of the trip.

You are welcome to modify the entire trip, cancel the entire package and book a new package with new dates, or cancel the package and book either an air or hotel reservation separately.

Please be advised, however, that there will be fees and penalties for the package cancellation.

If you would like to make a change to your Vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you. From within the United States dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week).

Can I change or cancel one portion (air or hotel reservation) of my vacation package and keep the other?
Because a vacation package is a package booking, you can not cancel one component of the vacation package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel reservation. Please be advised, however, that there will be fees and penalties for the package cancellation.

I have a vacation package booking. Can I fly standby on a different flight than originally booked?
Unfortunately, you may NOT fly standby for an earlier or later flight even if the travel date is the same.

If you would like to make a change to your vacation package booking, please contact one of our Customer Care agents and we'll be happy to assist you.

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Cancel a Reservation

Can I cancel a vacation package booking?
You may contact our Customer Care Department by email or by phone. From within the United States dial 888-291-1613 (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week).

We will make every attempt to reply to you within 3 hours.

Can I change or cancel one portion (air or hotel reservation) of my vacation package and keep the other?
Because a vacation package is a package booking, you can not cancel one component of the vacation package while keeping the other. You are welcome to cancel the entire package and re-book the air or hotel reservation. Please be advised, however, that there will be fees and penalties for the package cancellation.

Can one person (or more) in a group booking cancel or modify their vacation package?
Because all changes to a vacation package reservation must apply to all passengers on the record, modifications cannot be made for individual vacation package travelers.

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Refunds

Can I get a refund on my vacation package if I cannot go on my vacation?
All cancellations are subject to a penalty imposed by the vendor.

Cancellation charges will also be imposed for any air / hotel / car or other ground transportation supplier chosen in your itinerary.

Please contact our Customer care center to verify if there are penalties on your reservation. In the United States dial 888-291-1613 (24Hrs/7days a week). Outside the United states dial 210-582-2718 (24Hrs/7days a week).

Agents are available 24 hours a day, 7 days a week.

How long does it take for a refund credit to show up on my credit card account?
We make every attempt to process your refund as quickly as possible. The maximum timeframes is 30 business days from processing for the refund to appear in your account.

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Credit Cards

What credit cards do you accept?
Our preferred credit card is MasterCard.

We also accept Visa, American Express, Discover, and Diner's Club.

Can I pay for a reservation by cash or check?
All reservations booked on our site must be purchased with a credit card.

You will need to contact the airline, hotel or car company directly to book a reservation using a form of payment other than a credit card.

We currently accept the following major credit cards for most travel reservations:

  • Master Card
  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Universal Air Travel Plan Card
  • Visa
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Travel Protection Insurance

Do you offer travel protection/insurance for a vacation package (Air+Hotel bookings)?
Travel protection is available for U.S. residents only and is purchased on a per person basis.

  • Purchase must be made at the time of booking.
  • The option to purchase travel protection will be offered on the "Review Trip" page, after selecting your hotel accommodations.
  • Once purchased, the travel protection policy is not refundable except in occurrences provided for under the description of coverage.

The Travel Protection Plan offers the following:

  • Trip Cancellation/Interruption - Reimburses cancellation penalties or unused arrangements up to your total trip cost maximum of $2,000 per person should you need to cancel or interrupt because of illness, injury, or death to yourself, a family member, or traveling companion; jury duty; subpoena; or a documented traffic accident in which you are directly involved on the way to the airport.
  • Travel Delay - Covers up to $500 for missed travel arrangements and/or out-of-pocket costs incurred to catch up to the trip.
  • Emergency Evacuation/Repatriation of Remains - Prepays up to $25,000 for necessary emergency medical transportation costs.
  • Medical Expense - Reimburses up to $10,000 in the event you become ill or injured while traveling.
  • Baggage Protection - In the event your luggage or personal property is lost, stolen, or damaged, the plan reimburses up to $1500.
  • Baggage Delay - Reimburses the purchase of necessary personal effects, up to $500, while waiting for misrouted luggage to arrive.
  • Flight Accident - Insurance of $50,000 in the event of accidental death during your flight.
  • 24-Hour Worldwide Emergency Assistance - Services available 24/7 to help with travel-related emergencies ranging from cash transfer, legal, dental, or medical referral and lost travel documents assistance, as well as medical consultation and monitoring.

Click here to review the complete Description of Coverage.

I need to cancel my vacation package booking; Does my vacation package Travel Protection cover the cost of my booking?
Please contact the plan administrator, BerkelyCare, with any questions you may have regarding travel protection claims.

Can Travel Protection be added after a vacation package has been purchased?
Travel Protection must be purchased at the same time that a vacation package is purchased.

However, if a technical problem prevents you from completing the purchase of Travel Protection for your vacation package, you must contact our customer care center within 24 hours of the vacation package purchase in order for Travel Protection to be added to your booking.

Is baggage delay/lost baggage coverage within Travel Protection for a vacation package offered for the return trip?
The Baggage Delay/Lost Baggage coverage for Travel Protection covers the entire length of the trip.

Can Travel Protection for a vacation package be purchased for just one passenger within a multi-passenger reservation?
No. When Travel Protection is purchased for a vacation package booking, it applies to all passengers within the reservation.

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Children and Infants

Are the vacation package Additional Services pricing different for adults and children?
All passengers requiring Travel Extras will be priced as adults at this time.

How do I add my infant (lap child) to a vacation package booking?
If you're traveling with an infant/lap child (no seat required), make the vacation package booking for all passengers excluding the infant.

Once completed, you will need to contact one of our customer care agents so that we can make a notation in your travel record that you are traveling with a lap child.

Are infants charged for ground transfers in vacation package bookings?
If infants are charged, it will be clearly identified within the vacation package Additional Services option by identifying an age range.

Generally, children under the age of 3 are not charged for ground transportation services.

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Vacation Package Details

What is a vacation package?
Vacation packages gives you access to special rates only available when you book your flight and hotel at the same time--and that's just the beginning. You've still got the same flights to choose from, along with thousands of top hotels at discounted rates.

Using a vacation package is easy. Just select the Flight + Hotel option when conducting your search, and we'll show you the best trips available.

Try a vacation package today. It's quick, it's convenient and best of all, it will save you money.

Can I reserve a car with my vacation package?
Yes, you may now book a car with your vacation package.

Once you have chosen your hotel from the 'Select Hotel' page, if a rental car is available at a particular airport destination, it will appear first in the list of add-ons, followed by other available Travel Extra options.

  • Charges for your car rental will be included in your on-line payment.

Car charges do not include optional services such as insurance waivers, mileage charges, or fuel.

How do I search for and book Travel Extras for my trip?
To search for and book Travel Extras, simply follow these steps.

  • Search for your Flight and Hotel
  • Check out the Travel Extras under the "Plan Now, Play Later" section (for select destinations) in the booking process
  • Select as many Travel Extras as you'd like!
  • Complete your purchase and get your flight, hotel, and Travel Extras together in one convenient purchase.

If a Vacation package transfer is shown as 'round trip,' can it be divided in half to get the price for a one-way transfer?
No. If a rate is published as "round trip," it must be purchased as "round trip".

Do I need to reconfirm my flight before departure?
For domestic travel it is not required the airline to reconfirm your flight. Some international (non-U.S.) airlines do require passengers to call and reconfirm flights. This must be done directly with the airline 24 - 72 hours prior to departure.

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Security and Privacy

We are so confident that your credit card transaction will be secure that we back every online purchase made on our booking engine with our Shop Safe Guarantee.

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Customer Care Center

New reservations:
Please call 1-888-254-0637 24 hours/7 days a week
Outside the U.S. please call 1-210-507-5997
Give promo code 12227

Existing reservations:
From within the United States:
888-291-1613 (24Hrs/7days a week) or Fax 800-944-0005.

From outside the United States:
210-582-2718 (24Hrs/7days a week)

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