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Holiday Inn Kensington Forum

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Important Hotel Information

  • Please note that photographic identification is required to enter the London Hilton on Park Lane during July 18-26, 2012 inclusive. This also applies to guests from outside the hotel who would like use the restaurants.

Holiday Inn Kensington Forum

Holiday Inn Kensington Forum
Rating
90 Reviews

97 Cromwell Road
London, GB SW7 4DN Map It
London Area :West London

Reviews

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  • Location Great, Service Poor

    09/21/2007

    This hotel is over priced and didn't meet our expectations. great location however the hotel is too big to provide any real personal attention which if visiting london, then ...

    This hotel is over priced and didn't meet our expectations. Great location however the hotel is too big to provide any real personal attention which if visiting London, then you need some sort of attention at one time or another. Attitude of staff was poor and rooms are VERY small. Check in took too long and no help around with bags and hard to get anyone to look your way.

  • regular rooms too tiny-upgrade to excuitve room

    07/31/2007

    You have to pay extra for upgraded excuitve room for any space.i agree with the person about front desk are terrible here.they are not helpful.you have to ...

    You have to pay extra for upgraded excuitve room for ANY space.I agree with the person about front desk are terrible here.They are not helpful.You have to stay on them and cause a fuss to get help.We where put in a small room with two twins beds.All that fitted in there was us..Our luggage barly got thur the door...Now the rooms are nice.I thought the beds where kind of hard..i like soft. It took two days of fussing to get our rooms upgraded to a room that was so much spaouis.Than you have to pay a bit more.It was well worth it,,It is a nice holiday inn.So they have to honor HI promise.Be careful if you paid for CN breakfast.We did.They tried to charge us daily for it when it was in our room rate.Front desk staff are rude!!!They are unhelpful..I can not ever undestand why miserable people take these jobs in hotels if they dont like people?I suggest unless your out everyday and only sleeping here to go with the exuctive type room...A lot of airline use this hotel for overnight for staff.It is safe hotel.My daughter and i stayed here.Right around the corner is the underground.We where ablt to get any where in london very easy...The hotel is set in a very nice neiborhood..

  • Pretty good!

    07/26/2007

    This was a pretty good hotel - 1 block from the tube, and the rooms are small but everything you needed was there (minus a hotel safe), and there were american ...

    This was a pretty good hotel - 1 block from the tube, and the rooms are small but everything you needed was there (minus a hotel safe), and there were american outlets. The tour buses stop at the hotel, which is even more fantastic - only problem I had was calling late at night to get a taxi - it didn't get done, but it's a busy taxi stop so I didn't have to wait for one.

  • Unhappy customer

    07/15/2007

    Complimentry toiletries not found in wash room, dial up to receptionist/room service no respond, went to the reception tell them the items we required, but to our surprised the ...

    Complimentry toiletries not found in wash room, dial up to receptionist/room service no respond, went to the reception tell them the items we required, but to our surprised the items did not deliver at all. The next day the room service lady knock the door, we told her our problem, she requested us to call the reception first, after explaining to her, she said our request only be deliver when they come over to clean the room. Sound fine, but another surprice when we came back at night, did not see anything that we requested. This little thing that will add convenient to travellers.

  • Complete Dump

    06/08/2007

    This hotel was a complete sham and a tourist trap. my ""upgraded"" room which cost me an extra $70 per night was smaller than any american hotel room i have ...

    This hotel was a complete sham and a tourist trap. My ""upgraded"" room which cost me an extra $70 per night was smaller than any American hotel room I have ever stayed in. One 8-oz glass of Coke in the restaurant was $4 each (no refills). If I could give it a zero star, I would! This is definitely not a 4-star establishment.

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