Important Hotel Information
- Until further notice, our South Gate restaurant will be closed for renovations with all meals served in the Art Deco Room. The Tavern Bar is now open.
Reviews
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Very nice and clean hotel. Room was very well proportioned and newly remodeled.
12/12/2012Loved the hotel. i normally stay in high end hotels and would recommend this hotel.
Loved the hotel. I normally stay in high end hotels and would recommend this hotel.
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EVERITHING WAS GOOD EXCEPT THE CLEANLINESS OF EVERY DAY.
09/14/2012I like very much this hotel but in this time the persons that clean the room did not do it well, everything else was excellent.
I LIKE VERY MUCH THIS HOTEL BUT IN THIS TIME THE PERSONS THAT CLEAN THE ROOM DID NOT DO IT WELL, EVERYTHING ELSE WAS EXCELLENT.
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Everything was delightful.
09/06/2012This hotel was all we expected. great location, clean, comfortable bed, quiet, close to subway. would definetly recommend.
This hotel was all we expected. Great location, clean, comfortable bed, quiet, close to subway. Would definetly recommend.
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Started off bad, leveled off and is questionable now
07/13/2012I booked a suite in thsi hotel as part of a "bucket list / wish list" instead of staying in a double bed room in a more conservative hotel. i was ...
I booked a suite in thsi hotel as part of a "bucket list / wish list" instead of staying in a double bed room in a more conservative hotel. I was disappointed. Upon arrival we could not check in due to a problem with their system. We were given one complimentary drink from the bar. A few hours later (after we left andr returned) we were given room keys to finally settle. The key cards did not work. My husband had to leave me and our kids in the hall to go back to the front desk to resolve. A complimentary refridgerator was put in our room after we were informed the inroom fridge was full of items that you would be billed for if they were removed. I'm sure not cheaply. The mini- fridge was intended to be mounted and we had to literally lift it to open the door to add or remove items. Sometimes we had to fight it to get it to stay shut. General maintence quirks that are annoying when you expect what you pay for, like the double doors to the drink area would not close due to a bumb latch. The identical set oposite of the mantel also could not be closed completely because one entire half was stuck in the wall insert. The glass shower door did not seal so water would run all over the floor. The staff on the other hand were all very nice. We had evening turn down service that was not expected and extra pillows that appeared with out asking for them. The questionable part now is that I forgot a cosmetic bag. I called the very next day and was told I would be called back that day or the next. No call. I called Monday, was told a manager would have to call me back. No call. I called Wednesday and when I was told someone would have to call me back I put my foot down. The young man helping me is extremely nice but it is looking like I may never see my bag or the contents again.
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Decline in service and morale
07/13/2012This was my 6th time staying at the essex house in as many years. we had to wait 3 hours for our room to be ready (they were slammed) and ...
This was my 6th time staying at the Essex House in as many years. We had to wait 3 hours for our room to be ready (they were slammed) and the front desk staff was frazzled and not gracious. The nice little extras that they used to provide, they no longer do. They are catering to their more affluent guests who are staying in the more expensive suites and we regular room people are definitely treated differently. The location in the best but not feeling so special there anymore.