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SLOW CHECK-IN; LACKING MAINTENANCE11/01/2008
We stood in line for at least 20 minutes to check in. our room, an ocean front on the 30th floor, was in dire need of maintenance. everything was stained -- ...
WE STOOD IN LINE FOR AT LEAST 20 MINUTES TO CHECK IN. OUR ROOM, AN OCEAN FRONT ON THE 30TH FLOOR, WAS IN DIRE NEED OF MAINTENANCE. EVERYTHING WAS STAINED -- CARPET, UPHOLSTERY, CAULKING AROUND TUB AND BASEBOARD, ETC. TUB WAS BADLY CHIPPED -- UGLY! ALL IN ALL, A GOOD PLACE TO AVOID.
Blue in Hawaii09/21/2008
On our recent 3 night stay (sept. 2008) we were disappointed on several occasions while there. first, the construction accross from our room was never mentioned in any of our ...
On our recent 3 night stay (Sept. 2008) we were disappointed on several occasions while there. First, the construction accross from our room was never mentioned in any of our correspondence with the hotel before our stay, even though we asked and were assured that no construction was underway. The hotel failed to mention that the hotel next door was closed for a full remodel of the entire hotel(for another year). We asked to be moved to a room where there was less noise, but we were told we could not due to time constraints on our stay. Apparently, since we were only staying three nights this was held against us. Second, the buffet was unsanitary and awful. The food was just like Denny' and the cockroach serving himself in the salad bar area sent us out to eat the rest of our stay there. Finally, at the Sand Bar, we each ordered two Pina Colada's with a floater and were charged $65.00, even though we asked for the cheap local rum to be used on top. Our complaint to the bar manager rang hollow and he walked away from me without ever answering my questions. The Sheraton used to be a great hotel, but I would never stay here again and I reccomend other travelers avoid getting the Hawaiin Blues at this run down dump.
Our stay at the Sheraton Waikiki09/09/2008
This hotel is perfectly located on waikiki beach with ocean front views & a lanai/balcony from seemingly every room. our rooms were comfortable & accomodating (not luxurious) but who stays in ...
This hotel is perfectly located on waikiki beach with ocean front views & a lanai/balcony from seemingly every room. Our rooms were comfortable & accomodating (not luxurious) but who stays in the room at waikiki beach! Almost everything you needed or wanted to do was available from or through the hotel. Pool side entertainment almost every night. Food & drinks at the hotel were, as expected, very expensive but plenty of alternatives within a short walking distance. The hotel staff were professional, friendly, helpful, & pleasant to deal with. The entire hotel was very clean & a pleasant experience. We would definately recommend this hotel to others.
Was not told of remodel still going on. very noisey and not all rooms updated. only one bathroom for all pool area and lobby area. almost no beach area to ...
was not told of remodel still going on. Very noisey and not all rooms updated. Only one bathroom for all pool area and lobby area. Almost no beach area to use and crowded. Food and drinks overpriced. Much nicer and less expensive places to stay.
10 Days before Christmas at the Sheraton Wakiki 200712/23/2007
My family and i stayed here last year 2006, for christmas and loved it. sheraton wakiki was remodeling the rooms (while we were there) but we were able to stay ...
My family and I stayed here last year 2006, for Christmas and loved it. Sheraton Wakiki was remodeling the rooms (while we were there) but we were able to stay in one that was already updated, so the stay was comfortable. We enjoyed ourselves so much, we went ahead ahead booked another ten day trip this December (2007). While booking the trip thru Travel agency, it made No mention of the Childrens Video Arcade - Being Closed, Childrens Activity Center - Being Closed, Hotel Lounge overlooking the beach - Being Closed, Roundtable Pizza restaraunt - Being Closed, and the Bathrooms near the Ocean Terrace - Being Closed, as well as more construction and remodeling going on again like last year. This time even more places were being remodeled . So needless to say, We were disappointed with both the Hotel and Travel agency for Not making us aware of what was open and what places would not be. I believe the Sheraton Wakiki tried to make our stay a little better by upgrading us to an unremodeled, run-down, suite on the sixth floor (RM 602). Shower/ Tub did not drain. Even after the maintenance people tried to fix it. No fan in bathroom, therefore, really stagnant. This room would be nice if it was remodeled. We were told the two couches pulled out into sleepers, they didn't. Cushions were chained to the couches? We went with another family of four that are friends of ours. They also went on the trip last year with us. There room's plumbing backup out of the toilet and tub. It was gross. We looked forward to having the activities like an arcade and children's center available so the parents could have some free adult time in the Hotel lounge. No Lounge. We were all disappointed.
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