Important Hotel Information
- This is a couples only resort. No children are allowed.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.Eat & Play All Palace Resorts Promotion:
Book a stay now and your rate will include the following:Access to the facilities and restaurants at the resort's sister properties, including: Beach Palace Resort All-Inclusive, Sun Palace All-Inclusive, Isla Mujeres Palace All-Inclusive Resort, Moon Palace Golf & Spa Resort All-Inclusive, Playacar Palace All-Inclusive, Cozumel Palace All- Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Reviews
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Just got back
10/18/2009We thought sun palace was an awesome hotel and we had only one real complaint...the bed. it's ironic that you pay for a quality room and hotels cheap ...
We thought Sun Palace was an awesome hotel and we had only one real complaint...the bed. It's ironic that you pay for a quality room and hotels cheap out on a hotel grade bed (stiff springs last longer). They did add a thick duvet that made it a little better (I suggested to the front desk at checkout they might want to check out air mattresses with dual controls). The staff could not have been more helpful-we did upgrade to the conceirge level and I would again, but the staff made everyone feel special. The food was good-some real good, some ok (alot of salt on some dishes). The only other issue regards the tours. It would have been nice to proceed directly to Chichen Itsa and spend more time there exploring the ruins. I think travel online (probably won't book again through Travel online) could have done a better job with the seat arrangements (thankfully AA helped on the way back). This was probably a once in a lifetime trip for us, but if we were going back to Cancun, we would stay at the Sun Palace...albeit on an air mattress.
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Worth Every Penny
07/06/2009We truly loved this hotel. it was perfect for couples, very quiet and romantic. having it be an adult-only hotel is so awesome! we will definitely stay here again ...
We truly loved this hotel. It was perfect for couples, very quiet and romantic. Having it be an adult-only hotel is so awesome! We will definitely stay here again and highly recommend it. The food was excellent, but best of all was the service we received there. Everyone who worked there was incredibly friendly and very accomodating!
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Fantastic Stay....
07/06/2009This hotel is absolutely breathtaking and fantastic. there are three gorgeous pools, one which has activities all day in it. the food was totally worth it and we never wanted ...
This hotel is absolutely breathtaking and fantastic. There are three gorgeous pools, one which has activities all day in it. The food was totally worth it and we never wanted to leave to eat anywhere else. Above all, the service was tremendous. We couldn't have asked for better customer service, truly. Everyone who worked there was so friendly and courteous, we truly felt welcome. The ONLY downfall to this resort was that we ended up on a sales pitch about timeshares. We thought we were going to a 25th Anniversary Party, and that's not what it was. But they were fine with us not signing up, we just didn't appreciate being put in that situation. We highly reccommend this hotel and look forward to staying there in the future.
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Overall a pretty great trip!
05/06/2009We stayed at the sun palace late april 2009. let me start by saying that the staff at the hotel was excellent. always courteous, never intrusive. everyone speaks perfect english. ...
We stayed at the Sun Palace late April 2009. Let me start by saying that the staff at the hotel was excellent. Always courteous, never intrusive. Everyone speaks perfect English. The guy waxing the floors one night went and got us fresh towels when he noticed that I was carrying a wet one down to the pool. Beverages were great. The margarita on the rocks with Sauza was particularly tasty. Food was pretty good. I have never really been all that impressed with hotel food. I would say that it was at least as good as any wedding hotel food that I have had in the states. My wife requested that I make specific note of the potatoes which were truly delicious in all forms. Lunch buffets were excellent. Guacamole, Pico de Gallo, and grilled grouper with chips. Every day. With a margarita rocks. In the sun. For dinner I would avoid the steak place. The meat tastes like it was probably frozen for quite some time. Granted I only ate one steak on that one night so I cannot really comment on the overall quality of the steak restaurant but based on what my wife and I had I would not go back. The Italian place on the other hand was really pretty good. A meal like that in the US would run about $160 with a bottle of wine. Again, great service. Room service every AM was spot on. Showed up ontime every day. Coffee was great, as was the OJ. Anyhow, overall I give the Sun Palace a 4/5 stars simply because the ocean at this spot on the strip was so rough. Walk south on the beach about 1000 yards for a good swim.
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EXCELLENTE!! You will Love It!!
04/30/2009I was there last week (april 18, 2009); it was the best vacation i ever had. the food was high quality, my husband loved the good liquor and the spa ...
I was there last week (April 18, 2009); it was the best vacation I ever had. The food was high quality, my husband loved the good liquor and the spa was magnificent. The hotel was clean, neat, beautiful, and the room was very romantic. It was worth the money, especially since all the tours to the Mayan ruins were included and the food in the tour too. Once you pay for the trip, you will not need any money and still have lots of fun everyday. Occurs tipping is greatly appreciated. I say the best part was the excellent service of every employee, they were the Fabulous!!!