Important Hotel Information
- This is a couples only resort. No children are allowed.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.Eat & Play All Palace Resorts Promotion:
Book a stay now and your rate will include the following:Access to the facilities and restaurants at the resort's sister properties, including: Beach Palace Resort All-Inclusive, Sun Palace All-Inclusive, Isla Mujeres Palace All-Inclusive Resort, Moon Palace Golf & Spa Resort All-Inclusive, Playacar Palace All-Inclusive, Cozumel Palace All- Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Reviews
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The Sun Palace is a wonderful getaway!
03/16/2013This was the second trip my husband and i took too sun palace. they take such good care of their guests, from the great food to the wonderful massages. we ...
This was the second trip my husband and I took too Sun Palace. They take such good care of their guests, from the great food to the wonderful massages. We loved the view of the ocean and hated to leave again!
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The Staff is very friendly, they make you feel very welcome
02/05/2013The hotel needs some upkeep. it was clean, but things were worn. we had a nice time. the food was good, but the greatest. the staff makes it fun and ...
The hotel needs some upkeep. It was clean, but things were worn. We had a nice time. The food was good, but the greatest. The staff makes it fun and welcoming. Juavier, Eddy were alot of fun.
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Amazing staff and rooms!
08/31/2012Arrival was fast and efficient. the staff was amazing and the room was even better. we were ocean front on the concierge level. fresh fruit and champagne with a huge ...
Arrival was fast and efficient. The staff was amazing and the room was even better. We were ocean front on the concierge level. Fresh fruit and champagne with a huge jacuzzi! All Restaurants were delicious! Prompt service, and the best bloody Mary's I have ever had. The beach was beyond amazing. The best I saw on the whole Hotel strip. Pools were small but swim up Bar and service at them was always on point.
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The Best Trip Ever!
06/19/2012It was very first time to visit mexico, cancun for our couple. we heard about a lot of things from friends and others about cancun, and happened to have very ...
It was very first time to visit Mexico, Cancun for our couple. We heard about a lot of things from friends and others about Cancun, and happened to have very high expectation about our honeymoon trip to Cancun!! Guess what? Our trip met way up higher expectation than we had. A big portion of satisfaction cam from Sun Palace Hotel. The first impression of hotel was very nice with building and staff. Every Single was very nice to guest, and always greet to us first. Secondly, we went into the room after booking our romantic dinner and stuff, and my wife and I were so surprised that the actual room was better than the picture we saw on the internet. It was just so amazing!!!! All inclusive is so, really, very worthy it!!!! Whenever, whatever, no matter how much we wanted to eat, we just went down to the restaurants or call for room service!! it was quick enough to keep all our schedule on times, and tastes very good. We don't drink alcohol, but pina colada (virgin) was really good too!! This package is good for honeymoon or relaxing vacation! It was such a stress relief, especially for wedding preparing and all that. I definitely want to go back to Cancun, especailly to Sun Palace!! Btw, it will be good to reserve some kind of transportation from airport to hotel because when we got there, it was so busy with all the drivers, tourists, and luggage lifting helpers!! It was nice to have someone who has our name on the list and guide us to our hotel!! There are whole lot more stories to share, but I strongly recommend you guys who are reading this to just Go and Experience the expert service!!! Thank you again.
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Superb Staff.
06/07/2012One could not ask for a better vacation. very helpful staff. city buses get you just about anywhere, and they run frequently.
One could not ask for a better vacation. Very helpful staff. City Buses get you just about anywhere, and they run frequently.