Important Hotel Information
- Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
Eat & Play All Palace Resorts Promotion:
Book a stay now and your rate will include the following:
- Access to the facilities and restaurants at the resort's sister properties, including: Beach Palace Resort All-Inclusive, Sun Palace All-Inclusive, Isla Mujeres Palace All-Inclusive Resort, Moon Palace Golf & Spa Resort All-Inclusive, Playacar Palace All-Inclusive, Cozumel Palace All- Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
ReviewsWrite a Review
The atmoshere was very relaxed,plenty of activities and kick back/relax time. the golf carts that were available to take you from place to place was nice. the bus ...
The atmoshere was very relaxed,plenty of activities and kick back/relax time. The golf carts that were available to take you from place to place was nice. The bus running every 15 min. to the different resorts also a plus. The employees were courtious and happy. A smile goes a long way. Our guide to the mayan ruins was great! The weather was good , the water warm with plenty of sun.Awesome trip,can't wait to retun!
NOT FOR KIDS! WORST BEACH IN CANCUN.08/16/2007
Positive side of hotel: the best security ever and food is good. no outsiders can enter the facility. there is nothing but the swamp area outside the facility. secluded (far ...
Positive side of hotel: The best security ever and food is good. No outsiders can enter the facility. There is nothing but the swamp area outside the facility. Secluded (FAR FAR from downtown). Nearest hotel to the airport though.
Pool is less crowded than other hotels. huge facility...
Golf and spa facility inside but sooo expensive.
Negative side: Beach is soooooo dirty. Don't even try to swim there. Lots of bugs and moschitos and seaweeds covering the beach and waters.
There is absolutely worst transportation system to the downtown (where all the nice beach is). There is no public bus in this hotel area so you need to pay about US $* to the downtown. There is a courtesy bus to the downtown but you can only stay in downtown for 2 hours. If you miss the bus back, you need to pay for the taxi.
The staff in the hotel at the front lobby will try to sign you up for the trips. BE CAREFUL!!!! The tour time changes and staff make mistakes on the time.. We missed 2 tours in a row. In case this happens to you, you ask for refund.
Kids club is terrible. My kids were locked in a humid, no airconditioned room for hours. The schedule is full of activity but it's not the case.. Kids are pretty much locked in the room. The video archade room is just for show. (does not work).
Spa is expensive and you cannot enter unless you pay for the therapies. (minimum cost is like US$* for a couple) And we try the mud therapy. They put a tiny drop of mud on hands and feet and back. pathetic.
Wonderful Place for a Destination Wedding08/06/2007
This is the ultimate all inclusive! anything and everything that i needed or wanted was there quickly! my husband and i chose this resort to hold our wedding and all ...
This is the ultimate all inclusive! Anything and everything that I needed or wanted was there quickly! My husband and I chose this resort to hold our wedding and all of the details that could have got lost in the shuffle were accounted for! Everyone at the resort went out of his or her way to make our stay comfortable. My husband and I have already decided to come back!
They try very hard to sell timeshares. the hype is all there. when you try abd book excursions they filled up
when you do get excursionbs they last way ...
they try very hard to sell timeshares. the hype is all there. when you try abd book excursions they filled up
when you do get excursionbs they last way longer than is necessary bringing you back very late. makes the place seem less full of people but is annoying in that they just drag out the trips
of course most of the little trips have options which you beed to pay for , so they are not free and included as advertised
Moon palace was an exceptional experience. the people were friendly, courteous and went overboard to make your stay great. i witnessed a disgruntled individual that had at best a complaint ...
Moon Palace was an exceptional experience. The people were friendly, courteous and went overboard to make your stay great. I witnessed a disgruntled individual that had at best a complaint about the car rental go off on a loby staff member,but they kept their cool and anwered very politley when there was nothing that they had done wrong.
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