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We stayed there 2 nights and it was great. our friends stayed at the resort at disneyland and paid 3 times more and it wasnt any nicer..use the shuttle ...
WE STAYED THERE 2 NIGHTS AND IT WAS GREAT. OUR FRIENDS STAYED AT THE RESORT AT DISNEYLAND AND PAID 3 TIMES MORE AND IT WASNT ANY NICER..USE THE SHUTTLE AT THE HOTEL BECAUSE IT IS NOT O SHORT WALK.I SAVED 400 DOLLARS VERSUS MY FRIENDS .THE GOOD PART WAS THEY HAD A ROOM AT THE RESORT AND WE MOSTLY WENT BACK TO THERE ROOM TO USE THE RESTROOM OR CHANGE CLOTHES ,SO HINT HINT TELL YOUR FRIENDS TO GET A ROOM AT DISNEY, AND USE THE SHERATON TO LAY YOUR HEAD DOWN AT NIGHT. WORKED FOR ME
Our family stays here everytime we got to disneyland(which is about twice a year). it has a unique atmosphere, friendly staff and reasonable rates.
our family stays here everytime we got to Disneyland(which is about twice a year). it has a unique atmosphere, friendly staff and reasonable rates.
good experience overall12/04/2008
Pro: clean, big rooms (3rd fl), good for kids, comfy beds and sheets, good temp control, excellent on-time shuttle to disneyland, decent breakfast bistro con: bathroom too small though, ...
pro: clean, big rooms (3rd fl), good for kids, comfy beds and sheets, good temp control, excellent on-time shuttle to Disneyland, decent breakfast bistro con: bathroom too small though, no flat screen HDTV, movies are too expensive ($12 on a 27"" tube TV?), some noise from freeway, $10/day self-parking
The room was clean and modern, worth the money we spent. less than 10 minutes on the free shuttle from front door to disneyland, runs as advertised every 30 minutes. ...
The room was clean and modern, worth the money we spent. Less than 10 minutes on the free shuttle from front door to Disneyland, runs as advertised every 30 minutes. During peak times they had multiple shuttles running (opening and closing times for Disneyland). Friendly staff, had no issues with them. Bathroom needs a ventilation fan. Stayed with my wife and three kids, so by the time the fifth shower was done, it was like a steam bath in there. Beds were comfy, plenty of room for five. Only complaint we had was the $10.00 daily parking fee, we asked to be comped for it, but staff said it was cheap compared to what some of the other hotels in the area were charging, so we had to pay it. Don't know if that is true or not.
The front desk of this hotel needs more training with customer service. unfortunately, the impression you get from one agent affects the rest of the staff. we arrived at the ...
The Front Desk of this hotel needs more training with customer service. Unfortunately, the impression you get from one agent affects the rest of the staff. We arrived at the hotel at around 130pm, before check in at 3p. Walked up to the desk, this receptionist was chewing gum, was not friendly and looked like she wanted to be somewhere else but there. I asked if we can check in early, the answer I got was not until 3. I was expecting more from her considering she works in the hospitality business. At 230 I walked up to the desk again and ask if the room is available. I got another agent who advised me that it's still not available but will I consider another room. I then told her why was I not given that option early on. Overall experience was not bad except for the Front Desk. I believe that if your first contact with the hotel would have been great,friendly , happy and informative agents, everything will follow. I was just disappointed after that. Even 1 star hotels act a lot friendlier and welcoming than these agents have shown.
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