Reviews
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PUBLIC AREAS NICE, ROOMS NOT SO MUCH
11/10/2009Great location, very nice public areas and excellent services because of the ritz carlton connection, but my queen room, while technically a suite, was nyc-small and the furniture shabby. ...
Great location, very nice public areas and excellent services because of the Ritz Carlton connection, but my Queen room, while technically a suite, was NYC-small and the furniture shabby. Hotel was quiet and well-run, quite a bargain for rate I paid (especially since I was only staying one night and travelling alone). Free breakfast was adequate, but you should be eating down the street at Brennan's for breakfast anyway.
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Wow Wow Wow
09/14/2009I was just there for a week and can't wait to go back. the spa and my king suite was wonderful. the location to all the major activites was ...
I was just there for a week and can't wait to go back. The spa and my king suite was wonderful. The location to all the major activites was excellent! I can't wait to come back to New Orelans!!
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Iberville Manager and desk staff- rude and poorly trained
08/10/2009Upon checkout, the hotel tried to charge almost $100 more than the total rate i'd booked with online travel website. the desk clerk and manager both insisted that online ...
Upon checkout, the hotel tried to charge almost $100 more than the total rate I'd booked with online travel website. The desk clerk and manager both insisted that online travel website reservations are ALWAYS pre-paid. Since they had no record of pre-payment from online travel website, I would be charged the rack rate. I knew I had NOT pre-paid, and I had to spend about 1/2 hour arguing with the manager about this. The manager and desk clerk both insisted I MUST have called in a second reservation which came in through a different telephone reservations system - not online travel website. I told them repeatedly that I never called in a reservation and never spoke to anyone. I told them I made the reservation online ONCE with online travel website, and I did NOT have to prepay. Fortunately, I had printed out all the pages from my reservation. I found the page that said, "You will not be charged by online travel website" This finally convinced the manager to honor my rate, but the desk clerk and manager of the Iberville Suites were extremely rude and delayed my entire party from departing for the airport. After correcting their mistake, the manager and the desk clerk both had to be prompted to offer an apology for their rudeness and for the inconvenience. Apparently this hotel isn’t educated regarding the ALL terms of their relationship with online travel website, and my reservation had to provide them with this learning experience. If I hadn’t had my 3-page printed reservation with terms and conditions in my possession, I would’ve been stuck overpaying about $100 more. After a very pleasant stay, this experience left my entire party with an extremely negative opinion of this hotel and staff. The hotel clearly needs to understand how to handle ALL arrangements - pre-paid or NOT pre-paid!
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Manager and desk clerk rude and uneducated regarding reservations!
07/24/2009Upon checkout, the hotel tried to charge almost $100 more than the total rate i'd booked with online travel website. the desk clerk and manager both insisted that online ...
Upon checkout, the hotel tried to charge almost $100 more than the total rate I'd booked with online travel website. The desk clerk and manager both insisted that online travel website reservations are ALWAYS pre-paid. Since they had no record of pre-payment from online travel website, I would be charged the rack rate. I knew I had NOT pre-paid, and I had to spend about 1/2 hour arguing with the manager about this. Manager “X” and desk clerk “X” insisted I MUST have called in a second reservation which came in through a different telephone reservations system - not the one I had used. I told them repeatedly that I never called in a reservation and never spoke to anyone. I told them I made the reservation online ONCE with online travel website, and I did NOT have to prepay. Fortunately, I had printed out all the pages from my reservation. I found the page that said, "You will not be charged by Travelocity."This finally convinced the manager to honor my rate, but the desk clerk and manager of the Iberville Suites were extremely rude and delayed my entire party from departing for the airport. After correcting their mistake, the manager and the desk clerk both had to be prompted to offer an apology for their rudeness and for the inconvenience. Apparently this hotel isn’t educated regarding ALL terms of their relationship with online travel website, and my reservation had to provide them with this learning experience. If I hadn’t had my 3-page printed reservation with terms and conditions in my possession, I would’ve been stuck overpaying about $100 more. After a very pleasant stay, this experience left my entire party with an extremely negative opinion of this hotel and staff. The hotel clearly needs to understand how to handle ALL arrangements - pre-paid or NOT pre-paid!
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less travelled path
07/17/2009It took me a while to find the lobby, and one must ride two different elevators to reach the street, but it's worth it. the suite was fine: not ...
It took me a while to find the lobby, and one must ride two different elevators to reach the street, but it's worth it. The suite was fine: not luxurious but clean and practical. The sofa bed converts the sitting room into a second bedroom for children or a third guest... Good for those who know their way around the Quarter and are looking for good value.
